Razorpay

Senior Associate, Cross Border

Razorpay  •  Bengaluru, IN (Onsite)  •  1 day ago
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Job Description

Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.

Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.

From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech

Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia.

Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.

Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.

We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.

But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.

About the Role

As part of Razorpay MoneySaver's Account Management team, you will own a portfolio of merchants, driving retention, customer success, and business growth. You will build trusted relationships with startups, enterprises, and SMBs, proactively solving business challenges while identifying opportunities for cross-sell, upsell, and referrals. This is a high-ownership role where success is measured by customer outcomes, portfolio growth, and long-term partnerships.

Roles and Responsibilities

  • Manage and grow a portfolio of merchant accounts, serving as the primary relationship owner throughout the customer lifecycle.
  • Build trusted relationships, drive retention, resolve escalations, and identify opportunities for revenue & volume growth.
  • Become a product expert and advise merchants on the best MoneySaver solutions for their business needs.
  • Drive customer success by improving product adoption, customer satisfaction and long-term account health.
  • Collaborate with cross-functional teams to deliver a seamless customer experience and improve operational efficiency.
  • Generate portfolio growth through cross-selling, upselling, and customer referrals.

What We Are Looking For

  • 3 to 5 years of experience in Sales, Account Management, Customer Success, or a similar client-facing role in fintech, SaaS, or payments.
  • Track record of driving customer retention, expansion, and revenue growth. • Experience managing relationships with senior business stakeholders and decision-makers.
  • Business acumen to understand customer needs and recommend the right solutions. • Analytical mindset with experience using CRM tools and customer insights to make decisions.
  • Willingness to travel and meet customers to build long-term partnerships. • Eagerness to leverage AI to optimize workflows, drive merchant success, and utilize data-driven insights.
  • Self-driven, organized, and comfortable working in a fast-paced, high-growth environment with a high sense of ownership.

Nice to Have

  • Experience working in a fintech or payments company.
  • Familiarity with SQL, dashboards, or BI tools to pull and analyze customer data. • MBA or background in finance, economics, or business.

Location: Bengaluru, India.

Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Razorpay

About Razorpay

Power your finance, grow your business.

Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.

Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.

#OutgrowOrdinary

We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.

The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.

Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.

Certified cool

We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.

Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

Industry
IT & Software
Company Size
1,001-5,000 employees
Headquarters
Bangalore, IN
Year Founded
Unknown
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