Job Description

Location Designation: Hybrid - 3 days per week

The role sits within the Risk Department's Corporate Records Management (CRM) function. CRM establishes and oversees recordkeeping requirements for New York Life's domestic and Canada operations to ensure information is managed in accordance with corporate policy and applicable legal and regulatory obligations.

The person would play a key role in managing and executing components of the CRM Program in partnership with internal stakeholders. This role requires demonstrated experience applying records and information governance requirements within a regulated financial services environment. The position collaborates with business areas to evaluate compliance practices, provide practical guidance, and strengthen governance across physical and electronic environments to promote consistent and defensible information management.

What You'll Do

Policy Compliance & Business Support

• Provide guidance to business areas to ensure compliance with the CRM Policy and retention requirements.
• Partner with business areas to review and update records management documentation, including retention schedules.
• Review business records management certifications of compliance with recordkeeping requirements and follow up as appropriate.
• Collaborate with stakeholders to assess the records management implications of enterprise AI tools and contribute to guidance to ensure compliance with retention and recordkeeping requirements.

Third-Party & Off-Site Storage Oversight

• Review requests from business areas to utilize third parties storing data to ensure adherence to New York Life's recordkeeping standards.
• Coordinate off-site storage administration and records destruction activities, including collaboration with vendors such as Iron Mountain.

Content & Records Systems Governance

• Support taxonomy governance within content management systems.
• Apply knowledge of content management systems (e.g., FileNet) and Microsoft 365 records management functionality (e.g., retention labels and policies) to promote compliant configuration and use.

Program Metrics & Reporting

• Assist with developing and track records management program metrics to measure compliance and operational effectiveness.

Process Improvement & Governance Documentation

• Participate in analyzing recordkeeping practices in collaboration with business partners, identify opportunities for improvement, and contribute to the development of governance documentation (procedures, standards, guidelines, and best practices).

Training & Program Support

• Support the rollout of records management training and update training materials as needed.

What You'll Bring

• Experience: Prior experience in records management within the insurance or financial services industry.
• At least five years of prior experience applying records and information governance principles and understanding legal/regulatory retention requirements within highly regulated financial services organizations.
• Prior experience with electronic document and content management systems (e.g., FileNet, OnBase, Smarsh Enterprise Archive, Purview).
• Prior experience supporting the implementation of records retention requirements within Microsoft 365 applications (e.g., SharePoint).
• Prior experience with off-site records storage operations and vendor management (e.g., Iron Mountain).
• Working knowledge of enterprise AI tools (e.g., ChatGPT, Microsoft Copilot, and Claude) and associated records retention considerations.
• Familiarity with the legal hold process.

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Pay Transparency

Salary Range: $100,000-$143,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com

​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93572