Job Description

As a Senior Associate, Card Payment Networks – Relationship Manager in the Card Payment Networks Team, you manage day-to-day network engagement and internal execution to keep priorities moving and risks contained. You synthesize complex network information into clear narratives for senior leadership, while coordinating cross-functional delivery across Product, Technology, Legal, Compliance, Risk, Finance, and Operations. You own escalation intake and triage, connect business needs to partner actions, and maintain disciplined follow-through on commitments in the U.S. market.

Job Responsibilities

• Manage ongoing relationships with major card payment networks, including meeting cadence, agenda planning, and follow-up on partner commitments.

• Triage network-related issues and escalations, rapidly synthesizing facts, impacts, and recommended actions for internal stakeholders.

• Coordinate cross-functional delivery to execute network-driven initiatives and obligations across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.

• Monitor network announcements, rules, mandates, standards, product enhancements, card benefits and operating changes; assess business impact and translate requirements into actionable internal plans.

• Prepare clear written updates, executive-ready presentations, and Excel-based trackers that highlight priorities, risks, decisions needed, and timelines.

• Support execution of agreements, including statements of work and amendments, in partnership with Corporate Development and Legal.

• Communicate evolving legal and regulatory developments that could affect network relationships, translating implications into practical actions for stakeholders.

• Represent the firm in partner meetings and, as appropriate, select industry forums to advance priorities and maintain alignment.

• Maintain structured governance for relationship health, including issue logs, milestone tracking, decision records, and escalation pathways.

• Identify opportunities to improve operating processes, reporting quality, and stakeholder transparency across network engagement and delivery.

Required qualifications, capabilities & skills

• 5+ years of experience in payments, financial services, partnership management, product operations, or a related role with external counterpart engagement.

• Demonstrated ability to synthesize complex, time-sensitive information into concise executive communications and escalation briefs.

• Proven experience managing partner issues end-to-end, including triage, stakeholder alignment, and disciplined follow-through to closure.

• Strong cross-functional coordination skills with the ability to drive outcomes across Product, Technology, Legal, Compliance, Risk, Finance, and Operations.

• Working knowledge of card payment network operating models, rules, and standards, and how they impact payment products and operations.

• Advanced skills in Microsoft Word, PowerPoint, and Excel, including building executive-ready decks and maintaining structured trackers and analyses.

• Strong judgment, attention to detail, and ability to manage competing priorities in a high-accountability environment.

• Strong verbal communication skills and comfort engaging with senior internal stakeholders and external partners.

Preferred qualifications, capabilities & skills

• Experience in a Card Payment Networks Office, payment partnerships, or network relationship management role within a large financial institution.

• Experience leading executive governance routines (e.g., senior-level readouts, decision logs, escalation forums) for partner-dependent initiatives.

• Ability to independently build stakeholder alignment in ambiguous situations and drive timely decisions.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans