Job Description

Join the Graphite Payments Transformation Team and help shape the future of global and domestic payments. Collaborate with Operations, Product, and Technology partners to deliver innovative solutions in a dynamic, fast-paced environment. Advance your career by driving strategic projects and building new payment products for a global organization.

As a Business Analyst in the Graphite Payments Transformation Team, you define business requirements for global and domestic payment initiatives. You lead process documentation, impact analysis, and project lifecycle management to deliver platform consolidation and new product buildouts. You collaborate with cross-functional teams to ensure operational readiness and strategic execution.

Job Responsibilities:

• Define business requirements for development and commercialization of payment solutions.
• Articulate and document end-to-end process flows, including customer and operational interactions.
• Cover functional and non-functional requirements for product, operations, compliance, and scalability.
• Perform impact analysis to identify business groups affected by technical or process changes.
• Lead and participate in all phases of the project lifecycle from initiation to implementation.
• Document requirements to enable development of target state products and processes.
• Conduct gap analysis to determine changes required by business initiatives.
• Collaborate with UAT teams to determine testing strategy and ensure thorough validation.
• Review and approve target state documentation for process and technical changes.
• Track initiative progress, identify risks, and resolve issues with stakeholders.
• Drive operations readiness for new product rollouts, including procedures, training, and escalation matrices.

Required Qualifications, Capabilities and Skills:

• Demonstrate 8+ years of experience in banking or financial services with strong payments knowledge.
• Apply advanced business analysis skills with prior payments project experience.
• Utilize Agile methodology to drive projects efficiently.
• Manage projects independently with strong organizational skills.
• Solve problems collaboratively and influence stakeholders effectively.
• Define future state business models and drive execution to achieve them.
• Multi-task and deliver on competing priorities with attention to detail.

Preferred Qualifications, Capabilities and Skills:

• Present executive-level content with clarity and impact.
• Leverage strong Microsoft Office skills for project delivery.
• Adapt quickly within matrix organizations and high-performance teams.
• Deliver results efficiently by utilizing organizational resources.
• Communicate and collaborate across diverse, global teams.
• Manage time and priorities in a dynamic environment.
• Drive strategic relationships to support project success.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.