Job Description

The opportunity

As an Americas Learning & Development (L&D) Projects Specialist – Senior Associate you’ll provide advanced operational, process, and technology support to learning projects or programs. This includes supporting functions and processes within learning, including the quality assurance of learning documentation, collection of documentation required for internal reviews and analysis, as well as the maintenance outcomes of learning items in our internal systems. In this role you will be expected to produce high quality deliverables and assist on special projects where needed.

Your key responsibilities

• Drive portfolio management activities include feedback and consumption reporting and analysis to support course maintenance/retirement recommendations
• Maintain facilitator, participant and on-demand self-study materials repository in SharePoint
• Support project management efforts for a portfolio of less complex learning projects or programs, while assisting senior team members with larger projects
• Create and maintain project/program documentation, including project plans and timelines
• Communicate progress, barriers, risks, and benefits to team members and clients to ensure project success
• Complete or collect all documentation required for SuccessFactors learning management system Course/Item publication, Course/Item revision and item assignment
• Complete quality checks on data related to the content development process and on required documentation for publication
• Maintain a comprehensive knowledge and awareness of the item and program publication process and item revision process
• Execute course maintenance, decommissioning, and AMR (annual maintenance review) processes, and provide overall curriculum pipeline management with business stakeholders and senior team members
• Support reporting, vendor management, maintenance processes, and communication efforts related to learning projects
• Coordinate with external training vendors and internal stakeholders to schedule, publish, and maintain learning offerings
• Support vendor contract renewals and purchase order workflows
• Manage ServiceNow tickets and process for credit awarding related to external training vendors, ensuring accurate and timely processing
• Offer operational reporting and analysis, suggesting improvements based on workflow and process analysis
• Respond to the needs of managers, sponsors, and stakeholders, identifying alternative solutions and facilitating cross-project solutions
• Update learning team resources (e.g., SharePoint, OneNote) to maintain content relevancy

Knowledge and Skills Requirements:

• Strong spoken and written English skills to work in an international environment
• Strong organization, time management and prioritization skills
• Strong communication and collaboration skills – work effectively with colleagues and teams in different geographical locations and ability to build strong relationships in a multicultural environment
• Basic knowledge of Microsoft Office 365 suite (Word, Excel, PowerPoint)
• Ability to use AI enabled tools effectively
• Ability to review and summarize data points
• Ability to solve problems, make recommendations, and present solutions to team members
• Strong organizational skills to schedule, execute, and complete tasks, often delivered in quick succession
• Ability to learn new processes and skills quickly
• Ability to prioritize tasks
• Demonstrable experience of managing multiple projects in parallel in an organized and coordinated way, with exceptional quality
• Commercial acumen and business awareness

Additional Skills:

• Intermediate knowledge of Microsoft Excel would be a great advantage (e.g., Pivot Tables, Formulas, Formatting, Data Cleaning)
• Knowledge of learning development processes and standards
• Knowledge and hands-on experience of ServiceNow and SuccessFactors would be a great advantage ideal, but not required

Other Requirements:

• Flexibility in working hours to accommodate multiple time zones as needed
• This role works with team members in all US time zones

Job Requirements:

Education

• Bachelor’s degree or equivalent experience

Experience:

• Experience working in a professional services or corporate environment
• Experience working in learning and development is preferred
• Working in international and diverse environments
• 3-7 years’ work experience preferred