Job Description

Organization Overview

R1 RCM India is proud to be recognized among India’s Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. With offices across Delhi NCR, Hyderabad, Bangalore, and Chennai, R1 RCM is committed to making healthcare simpler through innovative Revenue Cycle Management solutions, supported by a people-first culture.

Role Purpose

Senior Associate – Administration & Facilities (Technical) is responsible for end-to-end administration, facilities, and technical operations for a standalone R1 site. This role integrates strong electrical engineering expertise with administrative leadership to ensure compliant, efficient, and cost-effective workplace operations in an IT/ITES environment.

Key Responsibilities

Facilities & Technical Engineering Operations

• Oversee low-side and high-side equipment including HVAC, electrical panels (LT/HT), DG sets, UPS and fire systems

• Ensure adherence to Planned Preventive Maintenance schedules

• Troubleshoot breakdowns and conduct root cause analysis

• Drive energy management and efficiency initiatives

• Supervise repairs, refurbishments, and minor projects

• Maintain technical documentation and logs

Administration & Workplace Operations

• Manage housekeeping, cafeteria, security, front office, parking and visitor management

• Supervise employee transport operations for 750+ staff

• Address and resolve employee facility concerns

• Coordinate fire drills, audits, and emergency preparedness

• Support leadership visits, audits and client engagements

Vendor, AMC & Contract Management

• Manage AMC/CAMC contracts and DLP tracking

• Support vendor selection, negotiation and finalization

• Assist Procurement with RFP/RFQ processes

• Track SLAs and conduct vendor performance reviews

Asset, Compliance & SOP Management

• Maintain asset registers and compliance documentation

• Develop and implement SOPs for facilities and admin functions

• Ensure audit readiness and statutory compliance

People Management & Reporting

• Hire, train and manage supervisors, engineers and maintenance staff

• Coordinate with IT, security and internal stakeholders

• Prepare daily, weekly and monthly MIS reports

• Support budget planning and cost control

Education & Experience

• Bachelor’s Degree in Electrical Engineering (Mandatory)

• 6+ years of experience in Administration & Facilities within IT/ITES or large corporate environments

Key Skills & Personal Attributes

• Strong technical expertise in electrical, HVAC and fire systems

• Excellent vendor and contract management skills

• Proactive, ownership-driven mindset

• Strong analytical and problem-solving ability

• Effective communication and stakeholder management

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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