EXL

Senior Associate

EXL  •  Uttar Pradesh, IN (Onsite)  •  4 hours ago
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Job Description

Premium ReconEssential Functions

  • Perform all A1 accountabilities for standard and complex transactions with higher independence.
  • Support associates with real-time process clarifications and help reinforce SOP usage.
  • Identify recurring processing errors, knowledge gaps or documentation issues and share inputs with SME / AM.
  • Assist in maintaining process consistency by applying best practices across similar transaction types.
  • Contribute to training refreshers, huddles, sample reviews and knowledge-sharing activities as required.
  • Support new hires or cross-trained associates during nesting / ramp-up where assigned.
  • Escalate unresolved operational, system or customer-impacting issues with sufficient details.
  • Demonstrate readiness for SME responsibilities through strong quality, accuracy and process judgment.

Responsible for reviewing and editing survey reports submitted by field staff in a manner that is consistent with company policies, procedures and standards

Closely work with field staff to give constructive feedback and resolve all open issues

Follow appropriate Operating procedure

Meet quality goals

Meet office time service goals

Monitor emails, and respond in a timely manner

Send reports to clients

Handle additional duties as assigned

Graduate in any field. 0-2 years experience in BPO

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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