At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Iron Mountain is seeking a detail-oriented and customer-focused Senior Associate, to join our Care and Billing team In this role, you will be responsible for managing the seamless closure process for outgoing customers, performing billing account reconciliations, and driving cross-functional process improvements
You will join a global, collaborative team dedicated to delivering exceptional customer service, minimizing escalations, and optimizing upstream and downstream Care workflows across regional markets
What You’ll Do
In this role, you will:
Responsibility 1: Manage customer account closures and account reconciliations, ensuring accurate billing details and facilitating the return of associated inventory
Responsibility 2: Collaborate with cross-functional global teams—including Sales, Customer Support, and Billing—to address customer inquiries, streamline transition steps, and drive process improvements across all regional countries
Responsibility 3: Ensure strict compliance with organizational standards, company policies, procedures, and relevant industry regulations throughout the customer closure lifecycle
What You’ll Bring
The ideal candidate will have:
Proven experience in customer care, Salesforce Billing systems, and order management, including account setup and profile changes
Strong knowledge of Salesforce tools, billing processes, customer care workflows, and international voice operations
Proven ability in data analysis, problem-solving, active listening, and managing tight deadlines with outstanding accuracy
High school diploma or equivalent degree in business, administration, or a related field (or equivalent professional experience)
Category: Customer Support
In the era of AI, your data is your advantage. Yet too often it remains untapped: disconnected from systems, underutilized, untrained, and exposed to risk. Iron Mountain is the trusted partner for organizations of all sizes to unlock what’s possible, transforming information into intelligence and assets into advantage.
How? By seamlessly managing digital and physical assets of all kinds across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT, we’ve helped more than 240,000 customers around the world, including 95% of the Fortune 1000, unlock more value from what’s already within reach. All with unparalleled security, governance, and sustainability at every step.
What can we unlock together?
