Job Description – Bug Triage Specialist

Experience:
3–5 Years

Key Responsibilities:

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  Analyze user-reported issues and reproduce bugs across iOS, Android, and Web platforms.

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  Identify and link duplicate bugs to maintain a clean backlog.

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  Assess business and technical impact and prioritize bugs accordingly.

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  Route bugs to the appropriate engineering teams and stakeholders.

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  Track bugs through resolution and remove blockers where required.

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  Retest fixes after deployment and verify issue resolution.

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  Analyze auto-resolved bugs and backlog trends to identify recurring issues and process improvements.

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  Perform Root Cause Analysis (RCA) and identify underlying issues.

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  Convert vague user reports into clear and actionable technical bug tickets.

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  Identify opportunities to improve and streamline the bug triage process.

Required Skills:

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  3–5 years of professional experience in Software QA.

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  Strong understanding of STLC and Bug Life Cycle.

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  Hands-on experience reproducing and troubleshooting issues on iOS, Android, and Web applications.

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  Experience with Jira, T3, or similar bug tracking tools.

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  Good understanding of bug states such as Open, In Progress, and Fixed.

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  Strong analytical and problem-solving skills.

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  Basic knowledge of data analysis and RCA.

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  Good knowledge of MS Office/Google Workspace.

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  Ability to prioritize issues based on user impact, business impact, and severity.

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  Strong stakeholder management and coordination skills.

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  Ability to work independently with minimal supervision.

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  Quick learner with a proactive and self-driven approach.

Key Competencies:

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  Analytical problem-solving and investigative mindset.

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  Strategic prioritization and decision-making.

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  Cross-functional coordination between users, operations, and engineering teams.

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  Workflow management, deduplication, and process optimization.

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  Strong attention to detail and ownership of bug lifecycle.