EXL

Senior Assistant Vice President - Chief of Staff

EXL  •  Noida, IN (Onsite)  •  1 month ago
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Job Description

  1. Strategic Partnership & Advisory
  • Act as a trusted advisor to the EVP on strategic, operational, and organizational matters
  • Support development and execution of global operations strategy and annual operating plans under the Run-Transform-Innovate-People model
  • Translate strategic priorities into actionable plans and measurable outcomes
  • Provide analysis and recommendations on key business decisions
  1. Cross Functional Alignment
  • Serve as liaison between Global Operations and IMUs, SGUs & Corporate (Finance, HR, Procurement, LIFE etc.)
  • Ensure alignment of operational priorities with broader corporate strategy
  • Drive collaboration across regions and functions to deliver enterprise-wide outcomes
  1. Operational Execution & Excellence
  • Drive execution of high-priority initiatives across global operations
  • Track and monitor KPIs, dashboards, and performance metrics
  • Risk & Issue management - Identify risks, bottlenecks, and process inefficiencies; implement corrective actions
  • Lead cross-functional initiatives to improve operational effectiveness and scalability
  1. Executive & Leadership Support
  • Prepare executive briefings, presentations, and communications
  • Manage the EVP’s strategic agenda, ensuring focus on highest-impact priorities
  • Facilitate leadership team meetings, including agenda setting, follow-ups, and action tracking
  1. Program & Change Management
  • Lead large-scale transformation and change initiatives within the SGUs (Domain Operations, F&A Ops and FRAC)
  • Develop communication plans to ensure transparency and engagement across global teams
  • Implement governance frameworks to support structured decision-making
  • Ability to anticipate executive needs and proactively solve problems
  • On-time delivery of strategic programs & key report outs
  • Drives measurable results and accountability
  • Builds trust across diverse stakeholders
  • Demonstrates resilience, adaptability, and sound judgment
  • Operates with a global mindset and cultural awareness
  • Reduction in risk and escalation turnaround time
  • Familiarity with analytics, digital transformation, and outsourcing models
  • Strong strategic and analytical capabilities
  • Exceptional project and program management skills
  • Executive-level communication and presentation skills
  • High emotional intelligence and stakeholder management ability
  • Ability to operate effectively in ambiguity and fast-paced environments
  • Strong financial and business acumen
  • Discretion and integrity in handling confidential matters

EDUCATIONAL QUALIFICATIONS & RELEVANT YEARS OF EXPERIENCE

  • Bachelor’s degree required, MBA or advanced degree preferred
  • 10–12+ years of experience in operations, strategy, consulting, or business leadership roles
  • Experience working in a global, matrixed organization
  • Prior experience in a Chief of Staff, strategy, consulting, or senior operations role preferred
EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
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