Job Description

About the role

Senior Architect, ServiceNow will drive the architectural direction of the ServiceNow platform, ensuring projects, programmes and platform investments align to a scalable, sustainable and value-driven strategy.

What you’ll be doing

Platform Strategy & Architecture

• Define and maintain the ServiceNow platform architecture, standards, principles and target state roadmap.
• Establish and evolve the strategic direction of the ServiceNow platform in alignment with business and technology objectives.
• Evaluate new ServiceNow capabilities and industry trends, recommending opportunities for adoption and optimisation.
• Drive platform simplification, standardisation and reduction of technical debt.
• Ensure architectural decisions support long-term scalability, maintainability and platform health.
• Maintain awareness of the ServiceNow product roadmap and emerging technologies.
• Own and maintain the architectural roadmap for the ServiceNow platform, ensuring alignment with business priorities and technology strategy.

Architecture Governance & Assurance

• Define and maintain architectural governance processes, standards and design principles.
• Act as the architectural design authority for all significant platform changes and enhancements.
• Review and approve solution designs to ensure compliance with platform standards and best practice.
• Ensure solutions maximise out-of-the-box functionality and minimise unnecessary customisation.
• Participate in architecture review boards and governance forums.
• Ensure compliance with enterprise architecture, security and regulatory requirements.

Programme & Project Engagement

• Act as the primary ServiceNow architectural representative for projects and programmes impacting the platform.
• Engage with delivery teams throughout the project lifecycle to identify architectural impacts, opportunities and risks.
• Work closely with Enterprise Architects, Solution Architects and Technical Architects to develop and assure solution designs.
• Produce impact assessments, architectural recommendations and technical guidance for new initiatives.
• Support business case development and strategic technology investment decisions.
• Ensure programme delivery aligns with the ServiceNow roadmap and platform strategy.
• Provide architecture assurance throughout project delivery, ensuring adherence to ServiceNow standards, principles and patterns.

Technical Leadership

• Provide architectural leadership and guidance to Technical Architects, Solution Architects, Developers and Platform Administrators.
• Support complex technical decision making across platform capabilities, integrations, data architecture and ServiceNow product suites.
• Facilitate technical workshops and design sessions for large or complex initiatives.
• Act as the escalation point for architectural issues, platform risks and technical challenges.
• Promote adoption of ServiceNow best practices and architectural standards across delivery teams.
• Contribute to platform health initiatives, upgrades and major transformation activities.

Stakeholder & Vendor Management

• Build strong relationships with business stakeholders, technology teams and delivery partners.
• Communicate architectural direction, standards and decisions to both technical and non-technical audiences.
• Collaborate with ServiceNow and strategic partners to influence platform direction and maximise value.
• Support contract, roadmap and capability discussions with ServiceNow and relevant vendors.

About you

• Significant experience working in ServiceNow architecture roles within large and complex enterprise environments.
• Proven experience defining and governing ServiceNow platform architecture and strategic roadmaps.
• Demonstrable experience supporting large-scale transformation programmes and complex project portfolios.
• Strong knowledge of ServiceNow architecture, platform capabilities and best practices.
• Experience across multiple ServiceNow product suites, with strong knowledge of ITSM and the broader ServiceNow platform ecosystem including areas such as ITOM, CMDB, Discovery, CSM, HRSD, SPM, IRM, SecOps and AI capabilities.
• Experience establishing design standards, governance frameworks and architecture review processes.
• Strong understanding of enterprise integration patterns, cloud technologies and modern architecture principles.
• Experience influencing senior stakeholders and technology leadership teams.
• Excellent communication, stakeholder management and presentation skills.
• University degree in Computer Science, Information Technology or similar technical discipline.
• TOGAF certification desirable.
• ITIL v4 certification desirable.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD) desirable.
• ServiceNow Certified Technical Architect (CTA) desirable.
• Proficiency in English, any additional language is a plus.
• Travel Requirement: occasional up to 20%

Why choose us?

It’s an exciting time to be part of our team. At the Adecco Group, our purpose – making the future work for everyone – inspires and connects us all. Through our three global business units (GBU) – Adecco, Akkodis and LHH - we deliver expertise in talent and technology, enabling organizations to succeed and people to thrive.

We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 40,000+ colleagues with a collective spirit working in over 60 countries globally. We embody our core values: Courage, Collaboration, Customer at the Heart, Inclusion, and Passion in everything we do.

Growth and Development

You will have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways, achieving total balance between their jobs and their lives. We offer world-class resources for upskilling and development, satisfying your curiosity while sharing skills, knowledge, and expertise to grow together. Here, you can be yourself, and we aim to build on the attributes that make you, you.

A journey to bring out the best in you

We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.

On our career site, you will find some of the key steps you can expect to guide you along the way.

Inclusion

We believe in talent, not labels. We focus on the diverse and unique skills our people bring. Our culture of belonging and purpose ensures everyone can thrive and feel engaged. We are proud to be an Equal Opportunity Employer, committed to equity, equal opportunity, inclusion, and diversity.

Interview Process

Our interview process includes an initial phone screening, followed by a virtual round of interviews with Hiring Manager, HR team and senior leaders. This process helps us understand your fit within our team and allows you to ask questions about the role and our company. If you are a visionary leader with a passion for learning and development, we invite you to join us in making the future work for everyone.

Accommodations

We are committed to providing an inclusive and accessible recruitment process for all candidates. If you require any additional accommodations or support due to a disability or other special circumstances, please let us know by contacting us. We will work with you to ensure your needs are met throughout the hiring process.

Posting date: 29-10-2026