Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at ZEISS India

Job Purpose

Welcome to ZEISS – a company that combines innovation and responsibility!

You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform. The ServiceNow Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the ServiceNow platform.

As Senior ServiceNow Architect of the HR Service Delivery team you will shape reliable, scalable ServiceNow solutions

Roles & Responsibilities

• Develop tailored solutions in close collaboration with process owners and product owners to meet growing information needs.
• Ensure implementations remain close to the ServiceNow standard to avoid technical debt and make optimal use of future platform enhancements.
• Advise and support ZEISS internal departments with functional and technical expertise.
• Support the collection, analysis, and structuring of requirements.
• Ensure compliance with relevant specifications, governance, and compliance requirements in solution design.
• Work closely with other ServiceNow product teams and actively contribute within the DevOps team.
• Use AI technologies to fulfill role responsibilities, improve solution design, automate tasks, and enhance efficiency and quality.
• Explore, evaluate, and empower the adoption of new AI technologies within the product team and the broader ServiceNow platform.

Education & Work Experience

• Completed a degree in computer science or an equivalent qualification.
• Proven experience as a ServiceNow Solution Architect with a focus on HRSD.
• In-depth expertise in ServiceNow architecture and in leading implementation projects.
• Extensive experience integrating third-party systems using common integration technologies.
• Ideally, a background in ServiceNow or full-stack development.
• ITIL Foundation certification, complemented by project management knowledge, is advantageous.
• Experience in agile and hybrid working environments, combined with strong team orientation and a clear focus on goals.
• Basic knowledge of AI technologies and their practical application.
• Basic understanding of AI ServiceNow platform capabilities, including NowAssist.

Your ZEISS Recruiting Team:

Saptarshi Chowdhury