This position sits within the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their technology domains and provide the business and technical expertise that helps our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together, they give our customers the expertise and scale they need to build innovative solutions for their most complex challenges.
Customer experience is being reinvented by applied AI, and Amazon Connect sits at the center of that shift. Our team turns the newest Amazon Connect AI capabilities into working systems and hands-on experiences that customers, sales teams, and partners can actually use. What we build shortens the path from “is this possible?” to “here’s how it works,” accelerates adoption of applied AI on Amazon Connect, and feeds real-world signal back into the product roadmap. The reference architectures, demos, and internal assets you create are often the first thing a customer sees, and the fastest way a global sales team can show the art of the possible.
The Applied AI Solutions Architecture team is hiring a hands-on Solutions Architect to design and deliver AI-first solutions on Amazon Connect. The role has two halves: you build working systems, reference architectures, and internal assets that advance org-level initiatives, and you build Live demos that let sales teams, customers, and partners use production-quality Amazon Connect AI agents.
You work across the full stack, from the user-facing experience down to the integrations and data behind it, anchored on Amazon Connect. The work covers five areas:
Prompt configuration: Design, test, and tune prompts and system instructions for Amazon Connect AI agents, including self-service agents, answer recommendation agents, and custom orchestrator agents. Evaluate LLM behavior and tune for reliable performance.
Agent memory and context: Build short-term, long-term, and session memory, manage context windows, and structure state so agents stay coherent and personalized across multi-turn and multi-agent interactions.
Tool configuration: Build the integrations agents use to take action (APIs, Lambda functions, data connectors, knowledge bases), configure MCP (Model Context Protocol) servers for standardized tool discovery and invocation, and enable A2A (Agent-to-Agent) patterns for multi-agent orchestration.
Data readiness: Assemble and structure realistic datasets and knowledge bases (sample CRMs, ticketing systems, order management) so agents retrieve and act on the right information.
Well-Architected: Apply the AWS Well-Architected Framework across operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability.
Key job responsibilities
A day in the life
About the team
The Applied AI Solutions Architecture team builds the AI-first solutions and Live demos that show what Amazon Connect can do. We work at the leading edge of the product, translating brand-new AI agent capabilities into reference architectures, sample code, and interactive experiences that the broader SA community, global sales teams, and partners rely on every day. Our work matters because it directly accelerates how quickly customers can adopt applied AI to transform their customer experience, and because the patterns we prove out and the feedback we surface help shape where Amazon Connect goes next.
We’re a globally diverse team with a broad mix of experience levels and backgrounds, and we invest in knowledge sharing and mentorship. We care about your growth and assign projects to help each person develop into a better-rounded professional. We also value work-life harmony and a flexible schedule, because doing your best work should never come at the expense of your life outside it.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 169,000.00 - 228,600.00 USD annually
USA, TX, Austin - 153,600.00 - 207,800.00 USD annually
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
