Job Description

Senior Application Specialist

Job Brief and justification

Over the past years the application portfolio has grown more than 100% in value. The increased investment requires additional resources to manage the technical and related operational growth while actively contributing on implementing new business application demands.

The role is a mix of ensuring the existing systems are running optimally, managing the application of relevant system patching and updating software as required as well as implementing new systems and technologies to meet the business needs and strategy.

The role holder will be responsible for ensuring all technical information, processes and procedures are effectively documented and are kept up-to-date. The role holder will work on the applications security to ensure alignment with security compliance requirements.

Strategically, the role holder will be engaged in the digital transformation project to support the shift to ERP systems and accelerate business automation initiatives.

Job Responsibilities

• To build strong relationships with the key business stakeholders, follow IT demand management process of capturing, documenting, suggesting potential alternatives if needed, prioritizing and reporting on ongoing initiatives in alignment to IT policies and guidelines.
• Work with business partners alongside software vendors, customers, and other relevant third parties to help IT System projects.
• Responsible for the analysis, design, development, testing and maintenance of software systems in line with agreed IT requirements and strategies
• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required
• To ensure that all software systems, procedures and processes are effectively documented to agreed standards and kept up-to-date. This includes the production of technical and change management documentation and application business continuity requirements
• To ensure application security compliance and regularly audit security controls and proactively implement preventative measures
• Evaluation of technologies that will improve the IT application infrastructure with a view to recommending such improvement opportunities to the application owners
• Liaise with external suppliers of software / hardware systems and other specialist teams within IT in the delivery of application related projects
• Undertake regular systems quality assurance activities to ensure systems meet internal quality standards and are operating optimally
• Create high quality training documentation and digital training materials, conducting training sessions to develop the skills of team members and instruct users in the use of systems
• Train, mentor and develop application support teams
• Participating in digital transformation project, especially in the ERP environment.

Knowledge and Experience

• Expert knowledge, skills, and experience in the management, support, configuration, upgrade, and enhancements of Enterprise Applications
• Knowledge of Cloud technologies
• Experience in robotics, IoTs, and other 4.0 technologies is a plus
• Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
• Knowledge of Standard Security principles both from a systems and network perspective
• Experience working with senior non-technical stakeholders
• Experience in writing system roadmaps and leading technical design
• Experience in supplier management, licensing and contract negotiation
• Experience in digital transformation projects, specifically tier 1 ERP environment
• Team management experience, including training, performance management and development of staff members
• Experience of project management methodologies
• Must have minimum 8 years of experience in Information Technology
• A bachelor's degree in IT Engineering, Computer Science, or Systems Management. A PMP or ITIL qualification is highly preferred.
• Excellent stakeholder management skills, including the ability to inspire and motivate team members

Excellent project management skills with the ability to develop detailed strategic IT business plans that include timelines, milestones