Job Description
The Application Engineer – OptimalPlus plays a critical role in delivering measurable value to customers by enabling effective use of OptimalPlus solutions. This position works closely with customers and internal partners to improve yield, quality, reliability, and operational efficiency in high‑volume manufacturing environments. While the role is an individual contributor position, success depends on strong collaboration, customer engagement, and technical expertise. The Application Engineer serves as the primary technical point of contact for assigned accounts and leads issue resolution, value realization, and account growth initiatives.
In This Role, Your Responsibilities Will Be:
- Develop customer solutions using OptimalPlus applications and AI or Python‑based tools to deliver measurable return on investment (ROI).
- Analyze real production data to identify opportunities to improve yield, quality, reliability, throughput, and operational efficiency, and clearly communicate findings to customers.
- Build and maintain deep technical knowledge of OptimalPlus software to effectively support customer needs and drive value adoption.
- Serve as the primary technical contact for assigned customer accounts, including ownership of issue resolution and escalation management.
- Collaborate with Product Management, Business Development, Customer Success, and Account Management teams to understand customer requirements and support account expansion.
- Define and manage account priorities, including daily support activities, new functionality requests, customer training, and growth opportunities.
- Provide on‑site customer support and lead regular customer meetings such as weekly status updates and reviews of bugs, enhancements, and feature requests.
- Prepare and present ROI summary reports and business impact updates for customer accounts.
- Participate in customer escalation meetings, define improvement plans, and track execution and outcomes.
- Act as a customer advocate by sharing insights and feedback with Product Management and R&D teams.
- Support account growth and performance, measured through Quarterly Business Reviews, including customer satisfaction, ROI, responsiveness, and contract renewals or upsell activities.
Who You Are:
You build strong partnerships by listening to customers and collaborating effectively with diverse teams to deliver shared outcomes. You approach complex technical challenges with curiosity and structured problem‑solving, translating data into clear, actionable insights. You prioritize customer impact, take ownership of results, and adapt quickly in dynamic environments to deliver meaningful value.
For This Role, You Will Need:
- Experience applying technical or data‑driven solutions in a manufacturing, engineering, or software environment.
- Working knowledge of manufacturing performance metrics such as yield, quality, reliability, genealogy, or throughput.
- Ability to analyze production data and translate findings into customer‑ready insights and recommendations.
- Experience working directly with customers in a technical, support, or consulting capacity.
- Strong communication skills, with the ability to explain technical concepts clearly to varied audiences.
- Willingness to provide on‑site customer support and engage in regular customer meetings as needed.
Preferred Qualifications That Set You Apart:
- Experience with OptimalPlus software or similar manufacturing analytics platforms.
- Hands‑on experience with AI, data analytics, or Python‑based tools.
- Background in high‑volume manufacturing environments such as semiconductor, electronics, or related industries.
- Experience supporting account growth through value demonstration, ROI reporting, or solution expansion.
Our Culture and Commitment To You:
At Emerson, we believe diverse teams working together drive innovation and success. We foster an inclusive and respectful environment where every individual is valued and empowered to grow. We are committed to providing meaningful work, development opportunities, and the flexibility and support needed to help you thrive—both personally and professionally. Joining Emerson means being part of a global organization that puts people, safety, and integrity at the center of everything we do.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
