Job Description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

The Senior Application Analyst is responsible for enhancing, supporting and maintaining an application(s) within the St. Lukes Health System with an emphasis on patient care impact, clinical outcomes and quality improvement. Optimizes the application through development of new clinical functionality, testing and implementing scheduled vendor releases and system upgrades and fixing system defects. Serve as the resource for other application team members on technical and functional application analysis, defining system requirements and developing models using best practices for build and configuration, maintenance and data integrity. Work with cross functional teams and St. Lukes clients by providing education on system functionality and configuration of new tools to increase end user productivity within the application. Ensure system changes follow clinical workflow, change management procedures and protocols, create and maintain all documentation for all assigned applications and develop, plan and execute testing for supported applications. Communicates all necessary application changes, enhancements and procedures to all necessary internal and external department teams.

JOB DUTIES AND RESPONSIBILITIES:

• Provide ongoing maintenance, support and development to assigned applications and implement new products.
• Troubleshoot, research, and solve technically challenging problems involving integrated systems.
• Test and verify software releases, upgrades and any changes prior to the promotion of code to the production environment.
• Generate and update appropriate documentation as per policy and procedure. Including requirements, specifications, change control, end user documentation.
• Provide education and training for application end user community – keeping them informed of new release feature/functionality, changes/revisions that impact the operation.
• Create and route required operational and management reporting needs as required by management and regulatory agencies.
• Maintain current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
• Solid understanding of operational / clinical services and information / work flow of assigned areas.
• Ability to analyze, diagnose, support and implement process/operational change.
• Will interact and collaborate with all levels of healthcare personnel; IT Management, Clinicians, Consultants and Administrators.
• Active member of project team coordinating project tasks and utilizing project management skills for specific tasks.
• Participates in Hospital/Network Committees as assigned.
• Strong process improvement and project management skills.
• Level 3 support for Application related issues.
• Function as part of a team.
• On-Call Support Required.
• Strong Customer Service Orientation and ability to follow through on issue resolution.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting for up to 7 hours per day, 4 hours at a time; standing for up to 7 hours per day, 4 hours at a time; walking for up to 2 hours a day, 1 hour at a time. Requires crouching, kneeling, and lifting of objects weighing up to 60 pounds, pushing objects weighing up to 80 pounds. Requires hand and finger dexterity to perform repairs of small equipment and to use computer equipment. Seeing as it relates to general, near, color, and peripheral vision. Hearing as it relates to normal and telephone conversations.

EDUCATION:

Bachelor Degree in Computer Science, Information Systems, Business Administration, or Healthcare Administration or equivalent work experience is required.

TRAINING AND EXPERIENCE:

Three to four (3 – 4) years of General Computer experience is required. Three to four (3 – 4) years of Revenue Cycle Application experience is required. One to two (1 – 2) years of Healthcare experience is required. One to two (1 – 2) years of Ancillary, Clinical Application experience is preferred. One to two (1 – 2) years of PC/LAN Support experience is preferred. PC and Printer knowledge and experience is preferred.

Application Experience - McKesson Star, Hospital Information System, Scheduling System experience is required. Orders Results Management, McKesson Horizon experience is preferred. Call Management System, MS Visio, MS Project, MS SQL, Reporting Tools (Crystal) experience is preferred. MS Office is required

Hospital Operations Knowledge / Experience - General, Radiology, Pharmacy, Nursing, Physician Services, Laboratory, Patient Care Services, Patient Processing experience preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.