Job Description

Best People + Right Culture. These are the driving forces behind JE Dunn’s success.

By hiring inspired people, giving them interesting and challenging work, enabling them with innovative tools, and letting them share in the company’s rewards, we’ve found a sustainable way to grow in our industry for the last 100+ years.

Our diverse teams around the country strive to enrich lives through inspired people and places everyday, and we need inspired people like you to join us in our pursuit of building perfection.

The Senior Applications Analyst is responsible for the Applications Management of Tier 1 applications. This position ensures each application is adopted, understood, and delivers measurable business value across the organization. This position partners with project stakeholders, functional leaders, and software vendors to support stable adoption, roadmap alignment, patch impact assessments, and business readiness for upgrades. This position also focuses on business ownership, stakeholder engagement, training and communication, metrics reporting, and vendor partnership. All activities will be performed in support of the strategy, vision, and values of JE Dunn.

• Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Career Path: Applications Manager

Key Role Responsibilities - Core

APPLICATIONS ANALYSIS FAMILY – CORE

• Supports the business lead for one or more Tier 1 applications, ensuring the software is used consistently and effectively across the organization
• Maintains a working understanding of business processes, workflows, and requirements supported by the application
• Supports roadmap discussions and functionality decisions in alignment with company goals
• Executes adoption strategies including communications, role‑based training, job aids, “What’s New” updates
• Partners with project teams integrate application best practices into project startup, execution, and closeout activities
• Identifies adoption barriers and escalate issues as appropriate
• Solicits and applies feedback to improve service quality and user experience
• Operates as a liaison with assigned third‑party vendors to coordinate support, track issues, and ensure timely resolution in alignment with business needs
• Participates in enhancement discussions and communicates release notes and updates in business-friendly language
• Tracks KPIs such as adoption, usage workflow adherence, and user satisfaction
• Builds dashboards and report metrics regularly to functional leaders
• Documents analysis results, workflows, and obtain stakeholder sign-off
• Supports application governance groups by preparing documentation and issue tracking logs
• Maintains process documentation and role clarity
• Ensures alignment with regulatory, audit, and data quality standards

Key Role Responsibilities - Additional Core

SENIOR APPLICATIONS ANALYST

In addition, this position will be responsible for the following:

• Serves as the business lead for one or more Tier 1 applications, ensuring the software is used consistently and effectively across the organization
• Develops and executes adoption strategies including communications, role‑based training, job aids, “What’s New” updates, and learning paths
• Leads requirements gathering and solution design sessions
• Performs advanced configuration, integration, and workflow design
• Manages mid to large sized application projects
• Conducts impact analysis for system changes
• Serves as primary escalation point for complex issues
• Partners with assigned third‑party vendors to manage day‑to‑day interactions, monitor issue resolution, and communicate updates to internal stakeholders
• Identifies opportunities for automation and process improvement

Knowledge, Skills & Abilities

• Ability to perform work accurately and completely, and in a timely manner
• Communication skills, verbal and written - Intermediate
• Proficiency in MS Office – Intermediate
• Proficiency in MS Dynamics – Intermediate
• Effective facilitation skills
• Ability to drive user adoption and measure business outcomes
• Knowledge of organizational structure and available resources
• Ability to solve complex problems quickly and effectively
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Effective project management skills
• Ability to analyze and document complex business processes
• Ability to make effective decisions under pressure
• Ability to build relationships and collaborate within a team, internally and externally

Education

• Bachelor’s degree in Information Technology, Business Administration or related field (Preferred)
• In lieu of the above requirements, relevant experience will be considered.

Experience

• 5+ years application management, product ownership, business process analysis, or similar discipline experience (Required)
• Experience supporting enterprise software, preferably within construction or project‑based industries.

Working Environment

• Must be able to lift up to 10 pounds
• Normal office environment
• May require periods of overnight travel
• Frequent activity: Sitting, Viewing Computer Screen
• Occasional activity: Standing, Walking, Bending, Reaching above Shoulder

Benefits Information

The benefits package aligned to this position is Professional Non-Union. Please click the link below for more details.

Click here for benefits details

This role is expected to accept applications for at least three business days and may continue to be posted until a qualified applicant is selected or the position has been cancelled.

JE Dunn Construction is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. JE Dunn Construction is a background screening, drug-free workplace.

JE Dunn provides reasonable accommodations to qualified individuals with disabilities. If you would like to request a reasonable accommodation in order to apply for a job, please submit your request to accommodations@jedunn.com

JE Dunn Construction Company does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of JE Dunn Construction without a prior written search agreement will be considered unsolicited and the property of JE Dunn Construction Company. Please, no phone calls or emails.