Job Description
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team! We currently have a Full time opportunity for a Senior Application System Analyst. This role is based can be based out of our offices in Stellarton; NS, Calgary; AB, Mississauga, ON.
Key Responsibilities
Business & System Analysis
• Translate business requirements into detailed user stories and technical specifications.
• Document platform flows, data integrations, business rules, and system behaviors for offer management.
• Design and implement improvements to enhance functionality and user experience.
• Identify and document technical and operational requirements for proposed solutions.
Project & Enhancement Delivery
• Collaborate with development, QA, business stakeholders, and cross-functional teams to ensure timely and high-quality delivery of enhancements.
• Support sprint planning and prioritization in AgilePlace.
• Lead story refinement and release readiness discussions.
• Develop comprehensive test plans with detailed test cases.
• Provide accurate time and effort estimates based on analysis and design documentation—for both yourself and team members.
Collaboration & Stakeholder Management
• Facilitate regular syncs with cross-functional teams (e.g., COE, Advanced Analytics, Customer Care) to ensure a shared understanding of platform capabilities and upcoming changes.
• Act as a liaison between technical and non-technical stakeholders, translating business objectives into actionable system requirements and clearly communicating impacts.
Production Support & Sustainment
• Serve as an escalation point for production issues; triage incidents in coordination with development and support teams.
• Assist with root cause analysis, implement corrective actions, and ensure documentation is updated post-resolution.
• Provide after-hours support for critical application issues when needed.
• Manage incidents in alignment with defined Service Level Agreements (SLAs) Observability.
• Optimize Azure resources to ensure scalability, performance, and cost-efficiency.
• Maintain application stability and availability to support high system uptime.
• Ensure all solutions comply with enterprise security and regulatory standards.
Documentation & Knowledge Sharing
• Maintain current documentation, including system changes, architecture diagrams, low-level design, regression test suites, service definition documents, and KT artifacts.
• Promote cross-training within the team and contribute to a culture of shared knowledge.
#LI-Hybrid
What you have to offer:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in system analysis.
• Strong understanding of system integrations, API interactions, and data flows.
• Excellent communication and collaboration skills, especially in cross-functional and vendor environments.
• Proven experience working in Agile teams, with the ability to write clear and actionable user stories.
• Hands-on experience with tools such as JIRA, AgilePlace, ServiceNow, New Relic, and Confluence.
• Industry experience in retail, loyalty, or marketing technology preferred.
• Familiarity with Azure-based platforms, microservices, or cloud-native applications is a strong plus.
• Experience with personalized offer platforms, segmentation, or marketing automation tools is an asset.
Who we are
Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.
Learn more about our story and culture:
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.
Additional Information
External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.
Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.
