Job Description

Job Family

Business Systems Analysis

Travel Required

Up to 10%

Clearance Required

Ability to Obtain Public Trust

What You Will Do:

• Provide Tier III / advanced production support for complex enterprise applications, including .NET systems, Appian platforms, and microservices-based architectures.

• Serve as a subject matter expert (SME) for application support activities, leading troubleshooting and resolution of critical incidents and outages

• Perform deep-dive root cause analysis and implement long-term fixes for recurring issues.

• Monitor application performance, logs, and system metrics to ensure availability, scalability, and reliability.

• Lead coordination across development, DevOps, infrastructure, and security teams to resolve complex cross-system issues.

• Support and oversee application deployments, releases, patches, and environment stability activities.

• Develop and maintain technical documentation, including operations manuals, runbooks, and knowledge base articles.

• Support and mentor junior and mid-level team members, providing technical guidance and knowledge transfer.

• Engage with stakeholders and users to communicate status, impacts, and resolutions effectively.

• Identify and implement process improvements, automation opportunities, and best practices for application support.

• Ensure adherence to service management processes (incident, problem, change management).

• Continuously evaluate and adopt modern tools, monitoring solutions, and emerging technologies to enhance support capabilities.

What You Will Need:

• Eight (8) years of relevant application support experience.

• Bachelor’s degree (BA/BS) in Information Technology, Computer Science, or related field.

• Master’s degree may substitute for additional years of experience as allowed under contract guidance.

• Ability to work independently with minimal supervision in complex environments.

• Strong analytical and advanced troubleshooting/problem-solving skills.

• Excellent written, verbal, and interpersonal communication skills Proven ability to learn new technologies and adapt quickly Strong customer service orientation with leadership capability.

• Strong experience supporting: .NET-based applications, Appian or similar BPM/low-code platforms & Microservices-based architectures.

• Understanding of REST APIs and service integrations, Application performance monitoring and SQL and relational databases.

• Experience with Cloud platforms (AWS and/or Azure), Service management tools (e.g., ServiceNow, Jira) and Production support in high-availability enterprise environments.

• US Citizens and Green Card holders only.

• No Visa Sponsorship available for this position.

• Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.

What Would Be Nice To Have:

• Experience with DevOps practices and CI/CD pipelines.

• Familiarity with containerization technologies (Docker, Kubernetes).

• Knowledge of application performance tuning and reliability engineering concepts.

• Experience leading production support teams or acting as escalation lead.

• Exposure to automation tools and scripting for operational efficiency.

• Experience in federal or highly regulated environments.

The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Parental Leave

• 401(k) Retirement Plan

• Group Term Life and Travel Assistance

• Voluntary Life and AD&D Insurance

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

• Transit and Parking Commuter Benefits

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Care.com annual membership

• Employee Assistance Program

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.