Job Description
We are seeking an experienced Application Support Engineer with strong expertise in retail banking systems, card platforms (credit/debit), and solid technical skills in Java and SQL The candidate will be responsible for supporting critical banking applications, ensuring system stability, and providing timely resolution to production issues.
Key Responsibilities:
Provide L2/L3 production support for retail banking and card-related applications
Monitor application health, troubleshoot issues, and ensure high availability
Investigate and resolve incidents related to credit/debit card processing systems
Perform root cause analysis (RCA) and implement preventive measures
Work closely with development, QA, and business teams to resolve defects and improve system performance
Execute and validate SQL queries, data fixes, and backend troubleshooting
Support batch processing, job monitoring, and scheduling tools
Participate in release deployments and post-release validations
Maintain documentation for incidents, known issues, and support procedures
Ensure compliance with banking security and regulatory standards
Provide on-call support and handle critical production incidentsTechnical Skills:
- Strong experience in Java-based applications support
- Proficiency in SQL (Oracle / MySQL / PostgreSQL) for data analysis and issue resolution
- Experience with Unix/Linux environments
- Familiarity with application servers (e.g., WebLogic, Tomcat)
- Knowledge of batch jobs, schedulers (e.g., Control-M, Autosys)
- Understanding of APIs, microservices architecture, and logs analysis
Domain Knowledge:
- Strong understanding of Retail Banking systems
- Hands-on experience with Credit/Debit Card lifecycle (authorization, clearing, settlement)
- Knowledge of payment networks (e.g., Visa, Mastercard) is a plus
Soft Skills:
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Ability to work under pressure in a production support environment
- Team player with a proactive approach
Preferred Qualifications:
- Experience with ITIL processes (Incident, Problem, Change Management)
- Exposure to monitoring tools (e.g., Splunk, Dynatrace, AppDynamics)
- Prior experience in banking or financial services domain
Regards
Rajan Paul(Linkedin ID)
3Pillar Global
