Job Description

Senior Application Support Engineer - Housing Sector

Grade D - £45,091 – £51,356

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

About the Role

We are seeking an experienced Housing specialist with strong technical expertise in NEC Housing and associated systems. This is an opportunity to play a key role in supporting and evolving Birmingham City Council’s critical Housing and Property applications, working closely with both technical and functional teams to deliver reliable, high-quality digital services.

As a senior member of the Digital & Technology Services (DTS) Applications team, you will take ownership of a portfolio of business-critical systems, ensuring they remain stable, secure, and aligned to business needs. You will operate at a practitioner level within a live support environment, resolving complex issues, supporting integrations, and driving continuous improvement across the application estate.

Working closely with the Lead Application Support Engineer, DTS colleagues, business stakeholders, and suppliers, you will contribute to the ongoing development of services, ensuring they are resilient, well-supported, and capable of meeting future demand.

Main Duties and Responsibilities

• Provide practitioner-level application support for Housing and Property systems, including NEC Housing, Civica DM360 and associated platforms
• Diagnose and resolve complex application and integration issues, ensuring system stability, performance, and resilience
• Support and maintain integrations between systems, including batch processing, data flows, and interface management
• Lead on troubleshooting high-impact incidents and act as a point of escalation within the team
• Contribute to application upgrades, configuration changes, and continuous service improvement activities
• Work closely with business stakeholders, suppliers, and technical teams to understand requirements and deliver effective solutions
• Support the development of internal capability by sharing knowledge and mentoring less experienced colleagues
• Ensure applications meet security, data protection, and audit requirements

Who Should Apply

• Proven experience supporting NEC Housing in a complex environment
• Strong hands-on SQL experience, including scripting, reporting, and data analysis
• Experience supporting integrated application landscapes, including troubleshooting interfaces and data flows
• Experience working with document management or workflow systems such as Civica DM360
• Ability to resolve complex technical issues and identify root causes in a live support environment
• Experience working with business stakeholders and translating requirements into practical solutions
• Able to work independently, prioritise effectively, and operate in a high-pressure environment

Desirable:

• Experience supporting Repairs, Temporary Accommodation, or Allocations
• Experience working within local government or a similarly complex organisation

We will support you with

• An environment that values curiosity, autonomy and working in the open
• An engaged and supportive leadership with a clear vision
• Training and development opportunities to help you progress and be the best you can be.
• An inclusive workplace committed to reflecting the public we serve.
• A benefit package designed to promote a great work life balance.
• Exposure to all digital and technology teams and services areas across the council

You must upload a CV via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification. If you do not attach your CV your application will not be considered.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining, and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

For any informal enquires please contact: resourcing@birmingham.gov.uk

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

and Person Specification: JD - Senior Application Support Engineer.pdf

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).