Job Description

Do you have a passion for children and education? Would you like to positively impact families in need of help? We want to speak with you!

Step Up For Students empowers families to pursue and engage in the most appropriate learning options for their children.

Step Up For Students empowers families to pursue the most appropriate learning options for their children. We unite communities to provide scholarships that open doors to a stronger future. With this support, students can choose the right learning environment and access resources to reach their full potential.

Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

The Senior Application Processor role is a highly experienced processing professional and subject matter expert responsible for managing complex, high-risk, and non-standard applications. This role ensures applications are processed accurately, efficiently, and in full compliance with regulatory, investor, and internal policy requirements. The Senior Application Processor serves as a technical leader, mentor, and quality champion within the processing organization, bridging frontline execution and management

support.

Location: Remote (United States)

Key Responsibilities

• Independently manage complex, or exception-based applications from intake through approval.
• Lead continuous improvement initiatives, including workflow redesign, documentation updates, and automation opportunities.
• Analyze and validate complex documentation, income, assets, credit, and third-party verifications.
• Oversee user acceptance testing (UAT), defect validation, and operational readiness for technology releases.
• Serve as a go-to resource for processing guidelines, systems, and workflow questions from level1 agents.
• Collaborate with technical teams on the development and enhancement of system tools, including automation features and reporting dashboards.
• Conduct root-cause analysis on recurring system or data integrity issues and implement scalable corrective actions.
• Assist in the creation and refinement of business rules for eligibility verification and application routing logic.
• Partner with Program, Compliance, Data, IT, and Customer Support teams to ensure consistent understanding of guidelines, workflows, and requirements.
• Assist with the documentation of technical workflows, standard operating procedures (SOPs), and system guides for team use.
• Lead or support internal audits and data quality reviews; provide guidance to junior staff in applying best practices.
• Support and partnership with external vendors as necessary.
• Provide onboarding support, technical training, and process guidance to Level 1 team members.
• Collaborate cross-functionally with compliance, IT, and program teams to align processes with strategic goals.

Qualifications

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
• 3–5 years of application processing experience or equivalent experience.
• Strong analytical, communication, and problem-solving skills.
• Advanced knowledge of documentation, underwriting guidelines, or policy frameworks.

You’ll Stand Out If You Have:

• Associates degree preferred but not required.
• Bilingual in Spanish preferred.

Key Competencies:

• Demonstrates expertise in reviewing and validating documentation for regulatory compliance.
• Strong technical proficiency with internal databases, application processing systems, and decision-support tools.
• Experience leading or supporting system testing, issue resolution, and process mapping initiatives.
• Ability to mentor junior staff and support cross-functional initiatives.
• Advanced Excel skills and experience with data analysis/reporting tools preferred.
• Excellent communication, critical thinking, and problem-solving abilities.

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Final Panel Video Interview

Why you’ll love working here:

• Award-Winning Culture:

We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.

• Comprehensive Benefits:

Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.

• Flexibility & Work-Life Harmony:

Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.

• Growth & Development:

From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.

• Supportive Professional Environment:

Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.

Step Up For Students is an equal opportunity employer committed to diversity & inclusion in the workplace.