Job Description

About the company:

Our client is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, testing, manufacturing, and optimization. With more than 15,000 employees, they create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

Job Responsibilities:

• As an expert of Wireless products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, configuration, applications and technologies. Applications and technologies in areas of communication standards such as CDMA, GSM, WCDMA, LTE, 802.11, Bluetooth standards, P5G and 5GNR.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team.
• Creates and contributes technical articles to the internal knowledge base.

Requirements:

• Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.
• Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
• Typically, 10+ Years Experience in using Wireless Test & Measurement instruments including , spectrum/signal analyzers, signal sources and Signal Studio, Xapps
• Deep understanding of RF and wireless test and measurement applications. Strong knowledge in Phase Noise, EMI, Noise Figure, WLAN, Bluetooth, GSM, CDMA, WCDMA, LTE, P5G, 5GNR technologies.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.

Consultant in-charge: