Job Description

Key Responsibilities

Application Monitoring & Performance Management

• Lead continuous monitoring and advanced diagnostics of N4 TOS performance, integrations, logs, and systembehaviouracross Production, DR, Test, and Dev environments.

• Identifyapplication bottlenecks, configuration gaps, and operational risks before theyimpactterminal performance.

• Perform periodical health checks,assessmentand optimization N4 TOS software for betterperformance

• Recommend and implement performance improvement actions.

Advanced Troubleshooting & Incident Management

• Serve as the senior escalation point for complex N4 TOS application incidents.

• Troubleshoot and resolve high-severity issues involving application configuration, jobs, transactions, workflows, and integrations.

• Perform root cause analysis on critical issues and repeated incidents, implement controls to prevent them.

• Participate in 24×7 standby rotation for P1s and major incident response.

Customer Consulting & Best-Practice Guidance

• Provide expert consulting to customers regarding N4 TOS functionality, configuration, operational workflows, and integrations.

• Conduct configuration reviews, SOP validation, operational health checks, and upgrade-readiness assessments.

• Lead customer discussions, explain root causes, and drive alignment on corrective and preventive actions.

• Monthly operational inputs to periodical service review connectswithcustomer

Configuration Management & Operational Support

• Review,validate, andoptimizecustomer software setups to align with Kaleris standards.

• Support controlled changes, deployments, extensions, and application parameter updates.

• Collaborate with DB, Infra, EDI, and Support teams to resolve cross-functional issues.

Continuous Improvement & Knowledge Leadership

• Document issue patterns, SOPs, troubleshooting guides, and best practices.

• Mentor junior engineers and apprentices, enabling skill uplift across teams.

• Contribute to automation opportunities, monitoring improvements, and diagnostics enhancements.

Qualifications & Experience

Required

• Bachelor’s degree in IT, Engineering, Computer Science, or equivalent.

• 6–8 years of experiencesupporting mission-critical enterprise applications in a production environment.

• Strong understanding of:

• Application architecture

• Logs and monitoring

• Workflow configuration

• Application interfaces and job execution

• Proven ability to troubleshoot complex application performance and stability issues.

Desired / Advantageous

• Hands-on experience with N4 Terminal Operating System (TOS)application support.

• Hands-on EDI experiencein enterprise software, logistics, maritime, or supply chain environments.

• Experiencein the maritime /logistics supply chaindomain.

• Background working directly with customers in consulting, support, or managed services roles.

• Good understanding of related infrastructure (DB, EDI, networking, Linux/Windows).

Knowledge, Skills, and Abilities

• Strong analytical, diagnostic, and root-cause analysis skills.

• Excellent communication and customer-facing consulting skills.

• Ability to manage high-pressure incidents and competing priorities.

• Highly organized with strong multitasking and time-management abilities.

• High ownership mentality; proactive in preventing issues rather than reacting.

• Ability to collaborate effectively with distributed global teams.

• Strong documentation and follow-up discipline.

• High energy, professionalism, and commitment to quality.

• Multilingualproficiencyis a plus.

• Requiredto support 24×7 operations and work in shifts whenrequired

This senior-level role is ideal for an experienced application engineer who thrives in fast-paced, mission-critical environments and wants to play a key role in ensuring stable, high-performing N4 TOS operations for global Kaleris customers.

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.