Job Description

Company Overview
JB Poindexter (India) Private Limited is a subsidiary of J.B. Poindexter & Co., Inc. a privately held diversified manufacturing company forecasting $2.5B in annual revenue and 8,500 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit www.jbpoindexter.com
JB Poindexter (India) Private Limited is the captive shared services unit of the J.B. Poindexter & Co., Inc. The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.
Job Responsibilities:
• Collaborate with the US-based team to understand and refine user stories and requirements.
• Translate business requirements into technical specifications and user stories in ServiceNow.
• Configure, develop, and maintain solutions within the ServiceNow platform, based on provided user stories.
• Collect necessary requirements and create user stories independently, if needed.
• Implement and maintain ITSM, ITOM, and HRSD solutions in line with the company's ServiceNow framework.
• Perform testing and quality assurance for developed features, ensuring alignment with US team standards.
• Leverage no-code tools such as Workflow Studio for all development work in the platform.
• Troubleshoot and resolve issues related to ServiceNow configurations and customizations.
• Ensure adherence to ServiceNow development best practices and platform governance.
• Participate in regular sprint meetings and provide updates on story progress.
• Document technical implementations and processes to ensure knowledge transfer and continuity.
• Collaborate with global teams to maintain consistency and high-quality output across different regions.
Required Qualifications:
• ServiceNow Certified System Administrator (CSA) certification.
• Overall 8+ years of experience, At least 5+ years of experience working with the ServiceNow platform.
• Strong familiarity with ITSM, CMDB, ITOM, and HR Service Delivery (HRSD) modules.
• Proven experience in customizing and developing within ServiceNow using no-code tools like Workflow Studio.
• Experience with Agile/Scrum methodology.
• Integration experience (REST APIs).
• Knowledge of JavaScript and Glide scripting.
• Familiarity with Performance Analytics.
• ServiceNow certifications in ITSM, ITOM, or HRSD (Implementation Specialist).
• Familiarity with Automated Test Framework (ATF).
• Familiarity with the Vancouver release of ServiceNow.
• Experience working with the Xanadu release of ServiceNow (current team release).
Code of Ethics:
JB Poindexter (India) Private Limited, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.