Job Description

We are seeking a skilled and experienced Senior Application Analyst with expertise in Epic Cadence to join our dynamic team in Emerge. This Epic Applications Analyst plays a critical role in the maintenance, optimization, and ongoing support of the live Epic system, implementation of Epic functionality to additional Community Connect sites, module upgrades, new components, and modifications. This position is responsible for workflow configurations, go-live support, upgrade readiness and testing, and ongoing client support. This position is an expert role in the system. As a Senior Application Analyst, you will collaborate with cross-functional teams, analyze system processes, and implement solutions to enhance the efficiency and effectiveness of our Epic applications.

The Senior Application Analyst must understand the operational practices of scheduling and payer authorization, including nuances of provider schedules within the organization, scheduling for certain types of visits, Community Connect standard workflows, and how these practices relate to the medical record flow for appointments.

Epic Patient Access Maintenance and Optimization:

• Maintain and support the live Epic Patient Access applications, addressing day-to-day operational needs, end-user issues, and system stability.
• Configure, test, and optimize Epic Patient Access workflows including scheduling, registration, and authorization.

Community Connect Implementation:

• Support implementation of Epic functionality to additional Community Connect sites, partnering with stakeholders to understand scheduling, registration, and patient access requirements.
• Collaborate with operational leaders, Community Connect partners, Epic representatives, and integrated application teams to assess workflows, drive standardization, and support successful go-lives.

Epic Upgrades and New Functionality:

• Participate in Epic upgrades, special updates, and implementation of new functionality, including planning, build, testing, validation, and deployment support.
• Develop and execute test plans, document test outcomes, identify risks, troubleshoot issues, and validate that changes do not negatively impact patient access workflows.

System Support and Troubleshooting:

• Provide day-to-day support for Epic Cadence and related patient access workflows and applications, including but not limited to Prelude, Welcome, MyChart, Hello World, and Cheers.
• Collaborate with technical and operational teams to troubleshoot, identify root cause, recommend mitigation plans, and resolve issues affecting the functionality of assigned modules.

Additional Responsibilities:

• Acting as the primary support contact for the application's end-users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Identifying, documenting, and implementing requested changes to the system in alignment with change control processes
• Serving as a liaison between end users' workflow needs, Community Connect partner requirements, and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, Business Analysts, Community Connect partners, and end users to ensure the system meets the organization's business needs
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in integrated testing, upgrade activities, and working with end users
• Troubleshooting problems and questions, performing root cause analysis, and recommending practical solutions
• Reviewing the status of projects and issues on an ongoing basis with leadership
  

Qualifications:

• Bachelor's degree in information technology, Computer Science, or related field.
• Minimum of 5+ years of experience as an Epic Application Analyst
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Experience with healthcare information systems in a clinical setting is a plus.
• Required certification: Cadence
• Preferred: additional certifications in one or more Epic applications (e.g. Prelude, Welcome, MyChart, Hello World)
• Preferred: Experience with Dental workflows within Epic

Key Competencies:

• Leading, coordinating, and facilitating effective meetings
• Strong communication skills
• User-focused design and data visualization skills
• Proficiency and demonstrated experience with analytics tools
• Familiarity with Epic applications and integrated patient access workflows
• Understanding of system build, end-user workflows, and patterns of use
  

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.

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