Job location
: Nashville, TN (preferred) or
Columbus, OH
(both locations would be for on site work)

The
Senior APIM / CXI Engineer will
support customer-facing integration initiatives within the CXI domain while
also contributing to broader API platform efforts.

This role will split time between
customer-driven
integration work
and
Azure API Management (APIM)
responsibilities,
including potential involvement in the
Gigawatt.ai API service build-out
.

The ideal candidate is
hands-on with APIM
and
experienced in supporting
customer-facing APIs and integrations
, with
the ability to operate across multiple work streams.

Key Responsibilities:

• 
  Design
  and implement APIs using
  Azure API Management (APIM)
  for
  customer-facing use cases
• 
  Support
  CXI (Customer Experience Integration)
  initiatives, enabling
  seamless integration across customer platforms and services
• 
  Collaborate
  with business and product teams to translate customer requirements into
  scalable API solutions
• 
  Contribute
  to
  Gigawatt API service build-out
  as needed
• 
  Implement
  API policies (security, throttling, transformation, routing)
• 
  Support
  API lifecycle management: design, versioning, publishing, and governance
• 
  Ensure
  APIs meet performance, scalability, and security standards
• 
  Work across multiple initiatives, balancing CXI
  priorities and platform work

Requirements

Required Qualifications (Must-Have):

• 
  Strong
  hands-on experience with
  Azure API Management (APIM)
• 
  Experience
  building and supporting
  customer-facing APIs / integrations
• 
  Solid
  understanding of
  RESTful API design and integration patterns
• 
  Experience
  with
  API security
  (OAuth2, JWT, rate limiting)
• 
  Ability
  to work across multiple workstreams and stakeholders
• 
  Strong
  communication skills with both technical and business teams

Preferred Qualifications (Nice-to-Have)
:

• 
  Experience
  with
  customer experience platforms / CX systems integration
• 
  Exposure
  to
  event-driven architecture (Kafka, streaming)
• 
  Experience
  supporting large-scale enterprise API ecosystems
• 
  Familiarity
  with
  energy/utilities domain
  or similar large enterprise
  environments
• 
  Experience
  contributing to greenfield API platform build-outs
• 
  Familiar
  with Utilities companies.