Job Description

Job Location flyExclusive Headquarters Kinston, NC - KINSTON, NC 28504 Position Type Full Time Job Shift Any

The Senior AOG Dispatcher is responsible for coordinating, planning, and supporting all aspects of aircraft-on-ground (AOG) events to ensure the fastest possible return to service. This role requires strong technical knowledge, logistical coordination, and communication with internal maintenance teams, vendors, and flight operations. The Senior AOG Dispatcher serves as the primary point of contact for AOG scheduling and materials planning during assigned shifts, ensuring all resources are aligned for efficient, compliant maintenance execution.

This position will not require physical maintenance to be performed on the aircraft.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Plan and coordinate all maintenance activities associated with AOG recovery events, ensuring timely return-to-service.
• Develop and maintain short-term and long-term maintenance schedules for AOG events, line maintenance, and unscheduled repairs.
• Communicate in real time with Maintenance Control, Technicians, Parts/Materials, and Engineering to align manpower and logistics.
• Source and coordinate parts and tooling through internal inventory, external vendors, and logistics providers to minimize aircraft downtime.
• Track and monitor AOG progress, ensuring all milestones and required documentation are completed in compliance with FAA and company standards.
• Review work packages, maintenance releases, and discrepancies for completeness and accuracy.
• Identify process improvements for efficiency and AOG response optimization.
• Act as lead planner on shift, providing direction and mentoring to AOG Planners or Coordinators.
• Maintain accurate records and reports of AOG events, downtime, and cost analysis for management review.
• Interface with flight operations to provide recovery timelines and status updates.
• Coordinate after-hours vendor support for maintenance or logistics needs as required.

Required Skills and Abilities

• Proven ability to plan and prioritize in a fast-paced, high-pressure environment.
• Strong organizational and scheduling skills with attention to detail.
• Excellent communication skills - capable of providing clear, concise updates to customers and internal teams.
• Proficient in Microsoft Office (Outlook, Excel, Teams) and maintenance tracking systems.
• Customer-focused mindset with a sense of urgency for time-critical operations.
• Ability to work variable shifts, including nights, weekends, and holidays, to support 24/7 AOG operations.
• Self-motivated, decisive, and able to manage multiple events simultaneously.

Cognitive and Analytical Requirements

• Strong critical thinking skills for resource planning and problem-solving.
• Ability to interpret maintenance tracking data and adapt plans accordingly.
• Comfortable making quick, informed decisions under time constraints.

Preferred Competencies & System Knowledge

• Aviation maintenance tracking platforms (Corridor, CAMP, etc.)
• Workflow/task management tools (Airtable, Smartsheet, etc.)
• Prior experience in AOG planning, MRO scheduling, or aviation logistics coordination.
• Advanced Excel (pivot tables, filters, analytics).

Work Environment

• Primarily office environment, with occasional travel for operational support or training.
• Extended or irregular hours may be required to meet AOG response needs.

Physical Demands

• Must be able to communicate clearly via phone, email, and virtual platforms.
• Ability to sit at a desk and work on a computer for prolonged periods of time.
• Must be able to talk and hear in order to communicate effectively with colleagues and external partners.
• Occasional standing, walking, bending, and reaching as required to carry out routine office tasks.
• Ability to occasionally lift and move office supplies or equipment up to 15–20 pounds.
• Vision requirements include close vision for computer and paperwork.

EEO statement

flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Required Education and Experience

• Education: Associate or bachelor’s degree in aviation maintenance, Aerospace Engineering, or related field (or equivalent experience).
• 
  
  Experience: Minimum 5 years of aircraft maintenance planning or maintenance control experience, including at least 2 years in AOG or line maintenance support.
• Certifications: FAA A&P License required.
• Technical Knowledge: Understanding of FAA Part 145, 135, and/or 121 operations, maintenance planning systems, and aircraft documentation.
• Systems: Experience with Corridor, Service Edge, Airtable or similar MRO software.
• Must be authorized to work lawfully in the United States without sponsorship.
• High school diploma required, associate or bachelor’s degree in aviation management, logistics, or related field preferred.
• Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.