Job Description

Senior Analyst, Strategic Planning

Position Profile

This role leads software development efforts for large-scale, complex web technology and data-processing initiatives. The position is responsible for delivering projects on time, within budget, and aligned with targeted business outcomes.

This includes partnering with process owners, functional leaders, and cross-functional teams to analyze data, improve business processes, and drive operational efficiency. The role also applies project management and process improvement methodologies to plan, execute, and monitor initiatives.

In addition to project leadership, this position provides subject-matter expertise in supply chain processes and systems, supporting both process improvement teams and broader operational functions.

Key Responsibilities Strategic & Project Leadership

• Drive the successful execution of complex business initiatives and programs
• Lead development of enterprise and business unit strategic plans
• Manage cross-enterprise initiatives and ensure alignment with organizational goals
• Provide project management, analysis, reporting, and presentations to senior leadership
• Partner with senior leaders to scope and execute strategic initiatives end-to-end, delivering measurable outcomes

Process Improvement & Analytics

• Identify, develop, and maintain performance benchmarks
• Analyze business needs and recommend operational and process improvements
• Ensure visibility of performance gaps to headquarters and regional leadership
• Identify improvement opportunities and lead solution development and implementation
• Enhance reporting tools through standardization, best practices, and technology improvements

Reporting & Tools Development

• Design and implement efficient information-sharing and reporting processes
• Develop and maintain web-based reporting systems and tools
• Ensure accurate and timely delivery of reporting to management teams
• Support development of next-generation applications (e.g., reporting systems, training platforms)
• Provide technical support for system design, configuration, testing, and implementation

Collaboration & Support

• Build strong relationships with executives, peers, and cross-functional teams
• Support Dealer Services Management and Technical Support teams in a matrix environment
• Contribute to corporate and divisional programs and initiatives
• Participate in or lead project teams as needed
• Provide technical expertise for complex systems and applications

Technical Responsibilities

• Plan, test, configure, tune, and deploy web applications
• Support system integration and ongoing enhancements
• Troubleshoot and maintain application and server environments

Qualifications

• Bachelor’s degree or equivalent professional experience
• 5+ years of field service management or related experience (preferred)
• Proven project management experience
• Proficiency in web page design and development

Technical Skills

• Strong experience with Microsoft Office (including Access or similar database tools)
• Working knowledge of:
  • JavaScript, ASP, VBA, HTML
  • Oracle and SQL Server
  • SQL programming
• Experience with web-based reporting solutions
• Ability to configure, maintain, and troubleshoot IIS servers

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills
• Strong attention to detail with a commitment to accuracy
• Self-motivated with strong organizational and problem-solving skills
• Ability to analyze complex issues, identify root causes, and recommend solutions
• Capable of working independently and meeting deadlines
• Adaptable to changing priorities and new information
• Strong presentation skills with the ability to communicate insights to various audiences

Working Conditions

• Office-based environment with standard lighting, temperature, and noise levels
• Significant time spent working at a computer
• Regular exposure to tight deadlines and workload pressures, particularly during reporting cycles
• Physical activities may include walking, standing, bending, and lifting light materials
• Requires consistent hand-eye coordination for computer-based tasks and data entry

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.