Job Description

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

The Cash Applications Analyst (IC2) is responsible for accurate and timely application of customer payments, handling of deductions, discounts, and short payments, and supporting customer account reconciliations. The role requires hands-on experience in SAP Cash Application processes and close coordination with cross-functional teams to ensure integrity of Accounts Receivable balances and adherence to internal controls and SLAs.

This is an individual contributor role requiring strong transactional expertise, attention to detail, and the ability to work independently in a structured, compliance-driven environment.

Key Responsibilities

Cash Application Operations

• Apply customer payments (Lockbox, ACH, Wire, Checks) accurately and timely in SAP
• Perform cash postings using relevant SAP AR transactions and T-codes (e.g., F‑28, FBL5N, FBL3N).
• Ensure correct allocation of payments against invoices, on-account items, and advances.

Deductions, Discounts & Short Payments

• Identify and analyze deductions, discounts, and short payments during cash application.
• Process valid cash discounts as per payment terms and company policies.
• Route invalid or unresolved deductions to Billing, Credit, Collections, or Disputes teams with complete documentation.

Account Reconciliation & Research

• Support customer account reconciliations, including investigation of unapplied cash, residual balances, and misapplied payments.
• Research payment discrepancies and provide root-cause analysis.
• Assist in clearing aging items and maintaining clean AR ledgers.

Controls & Compliance

• Adhere to standard operating procedures (SOPs), internal controls, and SOX requirements.
• Maintain audit-ready documentation for all cash application and adjustment activities.
• Ensure compliance with SLA, accuracy, and turnaround time metrics.

Stakeholder Collaboration

• Coordinate with internal stakeholders across Collections, Billing, Credit, and Finance teams.
• Participate in process improvement initiatives and knowledge-sharing sessions.

Key Performance Indicators (KPIs) & Performance Expectations

The role will be measured against the following KPIs:

Operational Accuracy & Timeliness

• Cash Application Accuracy: ≥ 99%
• Same-Day Cash Application: ≥ 95% of receipts applied within SLA
• Unapplied Cash Percentage: Within defined tolerance thresholds

Productivity & Efficiency

• Achievement of daily / monthly transaction volume targets as defined by process standards
• Reduction in aging of unapplied and on-account cash

Deductions & Reconciliation Effectiveness

• Timely identification and routing of deductions and short payments
• Reduction in repeat/root-cause deduction errors
• Accurate and timely completion of assigned customer account reconciliations

Compliance & Quality

• Zero major audit findings attributable to cash application activities
• Adherence to SOPs, internal controls, and documentation standards

Behavioral & Professional Standards

• Consistent attendance and adherence to 1:00 PM – 10:00 PM IST shift
• Effective communication and collaboration with internal teams
• Demonstrated ownership and accountability for assigned work

Qualifications

Required Qualifications

• Bachelor’s degree in Commerce (B.Com) or higher(B.Com, M.Com, MBA Finance, CA Inter, or equivalent)
• 2–4 years of relevant experience in Cash Applications / Accounts Receivable.
• Strong hands-on working experience with SAP Cash Application processes and AR T-codes
• Practical exposure to deductions management, discounts, and short payment handling
• Working knowledge of customer account reconciliation and AR reporting.

Required Skills & Competencies

• Strong understanding of Order to Cash (OTC) processes.
• High attention to detail and accuracy.
• Analytical and problem-solving skills.
• Ability to work independently in an IC role with minimal supervision.
• Good written and verbal communication skills.
• Proficiency in MS Excel and basic reporting tools.

Preferred Qualifications

• Experience in high-volume, transaction-driven environments.
• Exposure to global customers or multi-entity accounting.
• Knowledge of SLA- and KPI-driven service delivery models.