Job Description

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.

The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

The Senior Analyst - Specialized Risk Capabilities will help ensure operational risk management and control management practices are effectively embedded into day-to-day business operations.

This role will partner closely with stakeholders across multiple business units, functional areas, and geographies to support the execution of key risk management initiatives, strengthen governance processes, and drive awareness of business conduct and operational risk requirements.

The ideal candidate is collaborative, detail-oriented, and intellectually curious, with a strong foundation in operational risk management, governance, and process improvement.

The Senior Analyst - Specialized Risk Capabilities will:

• Support the execution and enhancement of operational risk management activities related to Business Conduct and specialized risk programs.
• Partner with cross-functional stakeholders to help ensure alignment with enterprise policies, standards, and regulatory requirements, including conduct risk management programs.
• Assist in the development, documentation, and maintenance of risk management guidance, procedures, and subject matter materials for business units.
• Research, compile, and communicate emerging operational risk trends, regulatory developments, and industry best practices relevant to Business Conduct and specialized risk areas.
• Support the coordination and dissemination of targeted training and awareness materials to strengthen understanding of operational risk and control management requirements.
• Collaborate with team members and business partners to support the design, implementation, and enhancement of controls tailored to specialized risk areas.
• Gather and organize operational risk insights, themes, and lessons learned across the enterprise to support continuous improvement initiatives.
• Support the integration of decentralized risk types into broader Operational Risk Management (ORM) frameworks, policies, and programs.
• Identify opportunities for process enhancements and operational efficiencies within the GCS Sales monitoring application including resolving user challenges and supporting system improvements.
• Coordinate and support small-scale system implementation and integration efforts across multiple stakeholder groups.
• Participate in quality assurance (QA) testing activities, including test execution, defect tracking, validation, and documentation to help ensure system functionality and product quality.
• Support project coordination activities, including tracking deliverables, maintaining documentation, and helping drive execution against team priorities.

• 2+ years of experience in operational risk management, risk, controls, compliance, governance, and/or internal audit functions.
• Understanding of operational risk management lifecycle activities, including risk identification, assessment, mitigation, monitoring, and reporting.
• Strong project management, organizational, communication, and interpersonal skills.
• Experience supporting governance processes and working within policy, regulatory, and/or operational frameworks.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and evaluate risk scenarios.
• Ability to collaborate effectively across teams and build strong working relationships with stakeholders.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Preferred Qualifications:

• Experience supporting operational risk management programs within financial services or a highly regulated environment.
• Familiarity with control management frameworks, conduct risk programs, and/or enterprise governance processes.
• Experience supporting system implementation, QA testing, or process improvement initiatives.

• Ability to synthesize complex information and communicate insights clearly to various stakeholder groups.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.