Job Description

The objective of the GCS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

How will you make an impact in this role?

The Senior Analyst - Project Implementation Strategy assists in driving strategic planning and execution across complex initiatives, including GenAI implementations, by orchestrating cross-functional teams across technology, testing, sales, and performance management. This role aligns program plans, priorities, and deliverables to business objectives while ensuring disciplined execution, stakeholder alignment, and measurable outcomes.

The Senior Analyst – Project Implementation Strategy will:

• Drive end-to-end program execution for strategic initiatives by coordinating cross-functional teams and ensuring alignment across business and technology stakeholders
• Develop and manage integrated program plans and schedules, ensuring timely delivery through effective coordination of resources, dependencies, and implementation activities across multiple workstreams
• Proactively identify, assess, and mitigate risks, translating potential challenges into actionable mitigation strategies to maintain program momentum and delivery confidence
• Monitor program performance against defined goals, using data-driven insights to adjust plans, optimize execution, and ensure successful outcomes
• Establish clear communication channels and provide structured updates to stakeholders, ensuring transparency, alignment, and well-documented program progress
• Ensure adherence to regulatory requirements and internal policies across all workstreams, embedding compliance into program execution
• Partner with business, product, and technology stakeholders to ensure deliverables support broader strategic priorities and drive measurable business impact
• Act as a central liaison across cross-functional teams, enabling alignment between technical execution and business objectives and ensuring seamless coordination across stakeholders

• 2+ years of experience supporting strategic initiatives or cross-functional program delivery, with exposure to risk identification, issue management, and implementation governance across complex business and technology workstreams
• Project management, communication, and interpersonal skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards

• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.