We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
As a Medicare Member Advocatesupporting the Allina Health | Aetna plan,you will engage with members, by telephone or in person,to support them in understanding and getting the most value from their Medicare plan, enhancing member experience and retention.
Required Qualifications
Minimum of2+ years of experience in Medicare insurance, including Medicare Advantage and/or Part D
Minimum of2+ years of customer service or member-facing experience , preferably in a healthcare or insurance environment
Demonstrated ability tocommunicate effectively with diverse audiences through telephone, virtual, written, and in‑person interactions
Experience deliveringlive and virtual presentations , trainings, or educational sessions
Proven ability toresolve complex member issues by collaborating cross‑functionally with internal teams and external partners
Stronganalytical and problem‑solving skills , with the ability toidentifytrends and support performance improvement initiatives
ProficiencywithMicrosoft Office applications (Outlook, Word, Excel, PowerPoint)
Ability to work effectively in ahybrid work environment , managing time independently while meeting performance expectations
Ability to handleconfidential and sensitive information in accordance withHIPAA and company policies
Preferred Qualifications
Bachelor’s degree inHealthcare Administration, Public Health, Business, Social Services, or a related field.
Knowledge ofMedicare quality programs such as Stars Ratings, CAHPS, HEDIS, or retention initiatives
Experience supportingmember engagement, outreach, or community-based programs
Demonstrated experience developing or deliveringtraining materials to internal teams or external partners
Education
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments
We anticipate the application window for this opening will close on: 09/15/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is the leading health solutions company, delivering care like no one else can. We reach more people and improve the health of communities across America through our local presence, digital channels and over 300,000 dedicated colleagues.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by simplifying health care one person, one family and one community at a time. Follow @CVSHealth on social media.
