Job Description

People Management
• Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.
Risk & Compliance
• To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behaviour.
• To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.
• Timely reporting of potential/actual breaches to the respective departments and branches.
• Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.
Operations & Controls
• Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.
• To perform end to end daily transaction processing, verifying and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.
• Provides day to day support and advice in the department for transactional activities.
• Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer
enquiries, investigations and problem solving.
• Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.
• Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when
required.
• Work closely with other respective operations team to resolve any exceptions or queries.
• Proactively share new ideas and concepts to improve operations process.
• To work effectively both independently and as part of a team with minimal supervision.
• To perform other duties as assigned by the Supervisor/Management from time to time.
• To cover the duties of staff members in the department in his/her absence.
• To support Bank activities interrupted by an emergency/crisis.