Job Description

MSS Data Ops Instrument is a shared service organization created in 2010 with in HTSO which provides Reference data information across entities within HSBC Group.The process is in Bangalore, Colombo and Mexico. We cater services to 2 main businesses namely Global Markets and Securities Services.Our clients are spread across the Globe covering APAC, EMEA, MENA and Americas.

Responsibilities

• To ensure that issues / problems are effectively investigated and resolved or are appropriately referred with recommendations
• To respond quickly to urgent work demands and be flexible with work timings
• Stakeholder management
• Risk management, to be aware of Data Standards / CDEs and to be compliant as per HSBC policies
• Manage and evolve the automation tools / business rules of an ever-changing business
• Acquire good understanding of process and business applications as an SME
• Prepare up to date reports & presentations for senior management meetings
• The responsibility would be to own and manage along with Automation tools for enterprise reference data maintenance across various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business)
• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard
• To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked
• To pro-actively suggest and design improvements in process workflows
• To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance to procedures and within timeframes

Functional Knowledge:

• Ability to handle process initiatives, new technology implementation etc.
• Understand and comply with all relevant policies and procedures issued by the Group and contained with the
• Group Standards Manual and relevant Functional Manuals, Desk Instructions Books and Process Guides
• Others
• Display a high level of integrity and prudence while identifying and logging errors against the staff.
• Maintain error tracking logs for all Quality Checking that has been completed for individuals. Handle conflicts
• arising from the feedback extended to the staff effectively and amicably.
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit
• points together with any issues raised by external regulators
• Ability to implement Proactive controls and Action plans to mitigate Data Quality issues.
• Achieve compliance with all group and risk policy and standard guidelines
• Should be able to propose improvements to enhance Process/ Procedures/ Systems

What skills will be good to have?

• Attention to details & high level of accuracy
• Work on own initiative
• Should possess excellent MS Office skills
• Good eye for detail & experience in managing huge data modules
• Documentation governance including supporting all audit related requirements
• Stakeholder Management working with SMEs
• Excellent communication skills – Written & Verbal