Reporting to the Manager of the Indirect Procurement Function, within Global Business Services, who is accountable for overseeing parts of the Ariba P2P system, the ApoBuy Desk, and some sourcing activities. This role is responsible for the continuous evaluation of incomining Purchase Requests (PR’s), and resolutions of issues relating to PR’s in the Ariba system. The Associate, Procure to Pay process of Indirect Procurement is the initial point of contact for new PR’s created in the system. They will review the PR’s and contact the business to resolve any issues, prior to the approval of the PR. The role will also collect and analyze purchasing data and provide insights on compliance, and common errors, and make recommendations on the improvement of the error rate.

Job Responsibilities

Purchasing:

• Review purchase requisitions and check for errors and completeness
• Contact buyer for corrections in the PR prior to processing.
• Create purchase orders inline as outlined in the SOP’s.
• Process purchase orders which are not transacted electronically.
• Determine if requested items are available in online vendor catalogues.
• Create and/or update the Vendor Master Records with Updates or New Vendor Setup.
• Route high-value items not on contract to senior team member for resolution

Customer Support:

• Review inbound customer requests (phone / email) and provide resolution as outlined in the SOP’s.
• Determine if request can be resolved with in the team or needs external teams support, and route accordingly.
• Triage issues and create a ticket within the ticket system and update the system as per SOP.
• Follow-up with the required stakeholders / team members on open requests
• Route high-complexity tickets to senior team members for resolution

General:

• Works in a safe manner collaborating as a team member to achieve all outcomes.
• Demonstrate Behaviours that exhibit our organizational Values: Collaboration, Courage, Perseverance, and Passion.
• Ensure personal adherence with all compliance programs including the Global Business Ethics and Compliance Program, Global Quality policies and procedures, Safety and Environment policies, and HR policies.
• All other relevant duties as assigned.

Job Requirements

• Education
  • 2-year Associate Degree (field related), Graduate or equivalent experience
• Knowledge, Skills and Abilities:
  • Knowledge of P2P end-to-end process, tools, and end user functionality.
  • In depth knowledge of purchase to pay processes.
  • Adhere to all organizational procurement policies and procedures.
  • Team player, highly motivated, positive, can-do attitude and flexibile.
  • Good effective omni channel communication skills.
  • Knowledgable in ERP / P2P systems – Ariba is preferred
  • Knowledge of computer software applications, MS Excel, Word & PowerPoint, and issue ticketing software.
• Experience:
  • 2-4 years Procurement or Order Processing experience.
  • Any other relevant experience to procure-to-pay.