Job Description

This role supports Manulife’s global investment operations by managing the full lifecycle of cash and asset transfers. You’ll ensure timely settlements, accurate reconciliations, and smooth coordination with custodians, Portfolio Managers, clients, and internal teams. This position will help you strengthen your technical expertise, improve transfer processes, and build strong analytical and stakeholder‑management skills in a fast‑paced, global environment.

Position Responsibilities

• Monitor and manage the full lifecycle of transfers within the Transfers Origination Automation System (TOA).
• Ensure timely settlement of transfers and accuracy of updates across downstream systems, including SimCorp Dimension (SCD).
• Coordinate transfer‑related activities with custodians, Portfolio Managers, clients, and various internal business units (Treasury, Compliance, Market Risk, Accounting, etc.).
• Perform daily cash and asset reconciliation between TOA and internal books of record.
• Understand stakeholder requirements and recommend improvements to the transfer process.
• Deliver required notifications for non‑North American custody account transfers.
• Collaborate with Portfolio Managers/clients to determine transfer preferences (in‑kind or cash) and understand related procedural impacts.
• Conduct manual validation of “Trust” portfolios and ensure compliance with procedures.
• Provide best‑practice recommendations and cost‑related considerations for transfer processing.

Required Qualifications

• 2-3 years of experience in a securities or investment operations environment.
• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Proficiency in MS Excel; experience with Macros/VBA is an advantage.
• Strong analytical, research, and problem‑solving skills.
• Excellent English written and verbal communication skills.
• Ability to work effectively across teams and cultures.

Preferred Qualifications

• Experience with transfer operations, custodial coordination, or investment accounting.
• Exposure to cash and asset reconciliation processes.
• Strong understanding of investment products and operational workflows.
• Ability to recommend process enhancements and ensure operational accuracy.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid