About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
About the Role We are looking for experienced L1 Technical Support Engineers with a strong background in International Voice Process and Technical Support. The role involves handling inbound calls from global customers and providing L1-level troubleshooting support on IT-related issues. Key Responsibilities • Handle inbound voice calls and provide professional technical support to global users. • Troubleshoot issues related to: o IT Service Desk operations o MS Office & Office 365 o VPN connectivity o Basic Networking o System & Browser Troubleshooting o Software installation/uninstallation o Antivirus support o Printer setup & troubleshooting o OneDrive & OneNote o MFA (Multi-Factor Authentication) o VDI (Virtual Desktop Infra) • Log, track, and follow up on incidents until resolution. • Ensure excellent customer experience on every call. Required Experience & Skills Mandatory: • Minimum 1 year experience in an International Voice Process (USA or UK) • Minimum 1 year experience in International Voice Technical Support Technical Skill Requirements (Mandatory): • IT Service Desk knowledge • MS Office & Office 365 troubleshooting • VPN Support • Basic Networking concepts • Desktop/system troubleshooting • Browser & software issue resolution • Antivirus & printer troubleshooting • Familiarity with OneDrive, OneNote • Knowledge of MFA & VDI environments • Ability to handle technical questionnaire during evaluation Work Requirements • Willingness to work 5 days a week from office • No Work-from-Home option • Comfortable working in US (Night) Shift • Open to working from Bangalore or Hyderabad client locations Client Location Addresses Bangalore: Wells Fargo, Outer Ring Rd, near New Horizon College, Devarabisanahalli, Kadabeesanahalli, Bengaluru, Karnataka 560103 Hyderabad: Wells Fargo International Solutions Pvt. Ltd., Building 1A, Tower 3, Divyasree NSL SEZ, Survey No. 66/1, Raidurgam Village, Serilingampally, Hyderabad, 500032
HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion. To learn how we can supercharge progress for you, visit hcltech.com.
