Job Description

Innovation starts from the heart. Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs.

We are looking for a Digital Enablement Analyst to support the delivery of digital solutions that improve how our teams operate across JAPAC. This role sits at the intersection of business, data, and systems and is suited for someone who enjoys solving problems, improving processes, and driving meaningful outcomes through technology.

How you will make an impact:

• Work closely with business stakeholders to understand challenges, ask the right questions and translate needs into clear, actionable requirements.

• Support the delivery of digital initiatives and system enhancements including requirement definition, testing, rollout, and post-go-live support.

• Identify process inefficiencies and recommend practical improvements that reduce manual work and improve data quality.

• Partner with cross-functional teams to ensure solutions are aligned, scalable, and user-friendly.

• Drive adoption of systems and tools by supporting training, simplifying user experience, and helping teams integrate solutions into their daily workflows.

• Monitor system usage and data quality, proactively identifying gaps and working with stakeholders to address them.

• Analyse data to generate insights that support business decisions and highlight opportunities for improvement.

• Maintain clear and structured documentation to support consistency, scalability, and knowledge sharing.

• Contribute to agile ways of working by collaborating with IT teams on prioritisation, testing, and iterative delivery.

What you'll need (Requirements):

• 4-6 years of experience in a Business Analyst, CRM Analyst, or similar role within commercial operations or digital teams.

• Ability to move beyond requirements gathering to understand the “why” behind business needs.

• Experience supporting digital or system-related initiatives, with exposure to tools such as Salesforce or similar platforms.

• Strong problem-solving mindset with attention to detail and a bias toward action.

• Comfortable working with both business stakeholders and technical teams.

• Ability to manage multiple priorities while maintaining quality and clarity.

• Basic data literacy and the ability to interpret and communicate insights.

• Good communication skills and confidence in engaging stakeholders across functions.

What else we look for (Preferred):

• Experienced in multinational, matrixed environment with diverse stakeholders

• Exposed to fast-paced, project-driven setting with evolving priorities

• Engaged close collaboration with both business and IT teams