Job Description

Senior Analyst - Cybersecurity Operations (SOC)

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.

For more information visit: www.syscolabs.lk

The Opportunity:

This position is part of Sysco’s Cyber Threat Management and Operations team and plays a crucial role in monitoring, detecting, and responding to security incidents. This entry-level role is ideal for candidates passionate about cybersecurity and eager to gain hands-on experience defending enterprise networks in a 24x7 global SOC environment.

Responsibilities:

• Monitor security alerts generated by SIEM, EDR, firewall, and email security systems
• Perform initial triage to validate, categorize, and prioritize alerts
• Investigate phishing emails, malware alerts, and user-reported incidents
• Escalate complex incidents to Tier 2/3 analysts with proper documentation
• Use enrichment tools like VirusTotal, AbuseIPDB, Shodan, and Whois to support investigations
• Correlate Indicators of Compromise (IOCs) using threat intelligence feeds
• Create, update, and manage tickets in ServiceNow or similar case management platforms
• Document analyst actions and maintain accurate incident records for audits and lessons learned
• Collaborate with SOC peers, IT, and network teams for efficient resolution
• Follow SOC playbooks, escalation paths, and SLA timelines
• Participate in shift handovers and analyst retrospectives

Requirements:

• Bachelor's Degree in Cybersecurity, Computer Science, Networking, or related field (final-year undergraduates with strong skills may apply)
• 2 – 4 Years in a SOC, IT Helpdesk, Network Support, or Technical Support role preferred
• CEH, CND, CompTIA Security+, CySA+, or SC-200 (advantageous but not mandatory)
• Basic knowledge of TCP/IP, DNS, Windows/Linux OS, email protocols, SIEM tools, endpoint security, and phishing detection tools
• Clear communication (verbal/written), proactive attitude, teamwork, and excellent documentation habits
• Work Mode: 9-hour rotational shifts (including weekends/holidays) as part of a 24x7 SOC
• Strong analytical thinking and ability to process large amounts of information
• Attention to detail and accuracy in documenting work

Benefits:

• US dollar-linked compensation
• Performance-based annual bonus
• Recognition and rewards programs
• Agile Benefits – special allowances for Health, Wellness & Academic purposes
• Paid birthday leave
• Team engagement allowance
• Comprehensive health & life insurance cover (extendable to parents and in-laws)
• Overseas travel opportunities and client environment exposure
• Hybrid work arrangement