Job Description

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

As a valued member of the MGGS team, you’ll collaborate closely with colleagues to develop your skills, contribute to shared goals, and support the success of the team:

• Participate in troubleshooting and resolving complex technical issues independently, learning from root cause analysis and incident reviews.
• Diving into the unknown with an open mind, drawing on all of your expertise, to identify similarities and patterns to tackle new and unfamiliar issues and problems.
• Help monitor and support production systems and cloud infrastructure, contributing to stability and performance improvements.
• Assist in designing and own the development and deployment of automated solutions across Azure and other platforms under guidance.
• Support the implementation of processes, best practices, and technical standards as directed by the team manager.
• Collaborate with offshore and onshore colleagues to assist in day-to-day operations and contribute to team goals.
• Take ownership of assigned tasks, manage workload effectively, and ensure timely delivery aligned with project and service objectives.
• Support disaster recovery testing efforts to help ensure system resilience and business continuity.
• Learn and apply enterprise governance, compliance, and risk mitigation practices in daily operations.

Key Stakeholder Management

Internal - M&G Plc BUs

• Project Teams
• Business Teams

External

• Third Party Business Partners
• Vendors

Knowledge, Skills, Experience & Educational Qualification

• A degree and training within a technology or engineering discipline
• 3 years of experience in SRE, Application Support, Infrastructure Support or similar support roles.

• Hands-on experience applying Agile and DevOps methodologies in day-to-day operations.
• Strong hands-on experience with Azure is a must
  • Az-900 and Az-104 certifications are required

• Experience with scripting languages including PowerShell, ARM, YAML, Terraform
• Good working knowledge and hands-on experience with Azure administration tasks such as RBAC, PIM, Entra ID, Policies, Cloud Networks, Firewalls, and DNS
• Experience with CI/CD tools (Azure DevOps, Git) and observability platforms (Azure Monitor, ServiceNow)
• Experience in supporting and maintaining container platforms (Red Hat OpenShift preferred), including hands-on experience with Kubernetes.
• Proven experience in building relationships and communicating effectively with team members and other colleagues across both technical and non-technical parts of a business.
• Experience in responding to and troubleshooting major incidents, both in and out of core business hours.
• You must have the ability to tackle unfamiliar technical problems, confidently dive into unknown issues across complex systems to diagnose root causes and drive effective resolutions.
• Proven experience in implementing automated solutions to overcome inefficiencies.
• Ability to document processes, procedures and knowledge base articles
• Applicants must be fluent in both verbal and written English in order to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud platforms that enable our business.
• Able to work and learn quickly in a fast pace and dynamic environment.
• Care about doing a great job and exceeding expectations with the quality of what you do.
• Curious to learn and develop your own technical skills.
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

........................................…………With CARE and INTEGRITY………………………………………………………...

Note: *We are in Hybrid working with three days’ work from office (subject to policy change)

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.