Job Description

Global Commercial Services (GCS) Control Management aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the GCS business meet its business objectives and demonstrating an effective control framework. This position will be responsible for actively supporting the GCS Business Continuity Program in ensuring the business is executing effectively against local and central control and compliance expectations.

The responsibilities of the incumbent will include:

• Support the development, review of new & Existing Business Functions, and timely completion of BCM Certification across GCS to ensure accuracy, completeness, and alignment with organizational standards

• Collaborate with business stakeholders to evaluate BIAs, providing guidance on key impact dimensions including Financial, Brand/Reputational, Regulatory, and Operational risks.

• Design, implement, and monitor controls to ensure adherence to internal policies and external regulatory requirements, including conducting periodic compliance testing.

• Partner with various GCS process areas to ensure Business Continuity Plans (BCPs) are established, maintained, and reviewed in line with defined governance and cadence requirements.

• Drive compliance with Service Continuity control standards by actively engaging with business units and supporting activities across the BCM lifecycle, including BIA, BCP development, and continuity exercises.

• Plan, coordinate, and support execution of Business Continuity exercises (e.g., tabletop, simulation, and call tree tests), ensuring effectiveness and identifying gaps and improvement opportunities.

• Ensure timely review, tracking, and remediation of Quality Assurance (QA) observations, partnering with stakeholders to drive closure and strengthen control effectiveness.

• Maintain working knowledge of different types of BCM exercises and communication protocols, including call tree activation and testing.

Minimum Qualifications:

• 4-6 years of experience in Control Management, Compliance, operational risk or related field.
• Good hands on experience on MS-Excel & PowerPoint
• Strong verbal & written communication skills and the ability to interact effectively with cross functional teams
• Demonstrated analytical skills including the ability to think through all aspects of problems and generate possible courses of action
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
• Strong work ethic with an intense will-to-win and demonstrated personal excellence.

Past Experience:

• Experience in Control Management, Compliance, Internal Audit, Operational Risk or a related discipline would be given preference.

Academic Background:

• Bachelor's Degree or equivalent

Functional Skills/Capabilities:

• Self-motivated, pro-active individual with an analytical mindset and excellent attention to detail
• Demonstrated interpersonal skills to work across a wide range of teams and build effective working relationships.
• Experience in business process improvement and driving governance requirements
• Build and Leverage Relationships - Strong collaboration skills and demonstrated ability to network globally. Build and sustain relationships with key stakeholders
• Drive Results – Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change with time management

Knowledge of Platforms:

• Strong in MS-Excel & PowerPoint, eGRC Archer

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.