Job Description

Responsibilities:

• Payment Flow Analysis: Conduct deep analysis of payment flows across various providers, methods, and markets to identify bottlenecks and inefficiencies.
• Payment Routing & Optimization: Manage and optimize payment routing and fallback scenarios based on performance and risk analysis.
• Provider Management: Collaborate with and monitor service providers, Payment Service Providers (PSPs), and acquirers to ensure service level agreements are met.
• Fraud Monitoring: Monitor fraud patterns and unusual payment behaviors, implementing preventive measures and controls.
• Data Analysis & Reporting: Create and maintain reporting dashboards on key payment metrics, approval rates (AR), and operational KPIs, using data to drive decisions.
• Process Improvement: Identify opportunities to enhance payment processes and improve operational efficiency and performance.
• Cross-functional Collaboration: Work closely with internal product, engineering, and other teams to build new payment processes and resolve issues.
• Risk Management: Foster an awareness of operational risks and ensure risk control measures are in place for payment activities.
• Stakeholder Communication: Liaise with internal and external stakeholders on payment-related inquiries, requests, and transaction issues.

Requirements:

• Bachelor’s degree in Business, Finance, Operations, or related field; advanced degree a plus.
• 5+ years in payments operations or financial services operations; experience with multi-rail processing preferred.
• Strong understanding of settlement, reconciliation, chargebacks/disputes, and exception management
• Proficiency with SAP systems, core banking, reconciliation tools; comfort with BI/SQL is advantageous.
• Excellent stakeholder management, problem-solving, and communication skills; track record of process improvement.

The ZALORA Story

ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale e-commerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, the Philippines, and Hong Kong enjoying over 50 million visits per month.

ZALORA is not obligated to accept resumes from any third parties on behalf of potential candidates for any position (advertised or otherwise) by any means unless ZALORA has executed a written agreement with such third party and has expressly requested such third party for candidate referrals. Third parties who provide unsolicited resumes of candidate(s) shall waive and forfeit all rights to claim for any placement fees or referral fees in the event that such candidate is eventually engaged or employed by ZALORA or Global Fashion Group.

Consent Disclaimer

By submitting your application for this role, you consent to ZALORA collecting, using and processing through and in ZALORA’s systems all personal data included in or provided in relation to your application. The purposes for such collection, use and/or processing shall be for conducting of ZALORA’s recruitment requirements for the present role, and identifying and evaluating other roles and career opportunities within ZALORA which you might be a good fit for.