Job Description
Senior Analyst, Card Operations, Onboarding and Servicing
Application Deadline: 31 January 2027
Department: Operations
Employment Type: Permanent - Full Time
Location: Hong Kong (SAR)
About Mox
Mox is built by and for the ones who aspire to live life to the fullest – we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration… it’s all up for us to define together.
Why Mox
Everything at Mox – from our products, features, to rewards – is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can’t be fun?
What we are looking for?
Reporting to Lead, Card Operations, Onboarding and Servicing, this position is responsible for the day-to-day operation, from onboarding to day-to-day account maintenance.
Responsibilities
- Support the e2e customer journey of deposit & credit account opening, debit & credit card account servicing and work out the scenarios which requires human support. That includes (but not limit to) CDD and KYC review on individual customers for onboarding, credit application review, credit data maintenance, transaction disputes, settlement and reconciliations with Card Associations
- Identify the friction and potential breakages & exceptions, design the process to improve the operation efficiency and customer experiences
- Establish and ensure adherence to departmental guidelines as well as compliance of Regulatory requirement and Bank’s policy. Maintain the operations procedure manual and keep it to-up-date
- Ensure good controls to responsible area
- Monitor the service providers of the outsourced activities
- Timely escalate to team leader in case of any irregularity is identified
- Prepare reports for management review on capacity and ensure the team to adhere to agreed SLA
Requirements
- University or above
- At least 2-year experiences in the banking industry with exposure in operations team is a must
- Knowledge on credit application is preferrable
- Strong business sense, willing to stand and work with ambiguity, able to cope with the fast-changing work environment and ad hoc requests
- Strong sense of responsibility and able to work independentlyGood communication skills, good in spoken English and Chinese
- Ability to work with diverse cultures
