Client Relationship Management
Working as part of the team, you are responsible for day-to-day servicing to a portfoliooflargecorporateandinternationalclientsandensuringtimelydeliveryofhigh- quality service
Service Delivery
Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
Monitor service levels and client satisfaction, resolving issues proactively.
Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
Assist in developing client strategies and proposals
Support cross-selling initiatives and identify opportunities for expanding services
Compliance & Documentation
Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures
Program Coordination
Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
Athoroughunderstandingandanexpertrealtimeuserforallrelevantdocumentation/ processing systems
Developingandmaintaininggeneralknowledgeandexperienceofthe(re)insurancemarket as a whole, recognise and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical teammembersacrossWTWsegmentsandgeographiestobringthefullcapabilitiesofWTW to the client and ensure a streamlined client experience
Abilitytounderstandaclientorprospect'sbusiness,situations,opportunities,problems and key issues
Hold BCP, PGI and ComGI certification
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independentandself-motivatedindividualwhoconsistentlystrivetodeliverthebestforWTW' s clients
May hold regulatory licenses, permissions and technical or other requirements
applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations
Equal Opportunity Employer
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
