Job Description

Job Summary

The Senior Analyst – Order Management is responsible for overseeing end-to-end order lifecycle management, ensuring accuracy, timeliness, and compliance in order processing. The role involves coordinating with cross-functional teams, resolving escalations, and driving process improvements to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Manage end-to-end order processing including order entry, validation, fulfillment, and invoicing

• Review and validate customer orders for completeness and accuracy
• Coordinate with sales, finance, supply chain, and logistics teams to ensure smooth order execution
• Handle order-related escalations and provide timely resolution
• Monitor order queues and ensure SLA adherence
• Perform root cause analysis on order issues and implement corrective actions
• Maintain accurate records in ERP/CRM systems
• Support audits and compliance requirements
• Provide regular reports and insights on order performance metrics
• Identify opportunities for process automation and continuous improvement

Skill Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Finance, or related field
• 6-9 years of experience in order management, customer operations, or supply chain
• Strong knowledge of ERP systems (e.g., SAP, Oracle)
• Proficiency in MS Excel and data analysis
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Attention to detail and high level of accuracy

Other Requirements

• Experience in shared services or global delivery environment
• Knowledge of order-to-cash (O2C) processes
• Exposure to automation tools or process improvement methodologies (Lean/Six Sigma)