Job Description

Job Summary

Lead resolution of high-value or complex disputes.

• Act as a point of contact for escalations from analysts and associates.
• Conduct deep-dive analyses on dispute drivers and financial impact.
• Develop and refine SOPs based on evolving business needs.
• Liaise with legal and compliance teams for sensitive cases.
• Drive automation initiatives in dispute tracking and resolution.
• Mentor junior team members and conduct quality reviews.
• Represent the dispute team in cross-functional meetings.

Key Responsibilities

• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.

Skill Requirements

• Stakeholder Management – Handle escalations and communicate with senior stakeholders.
• Advanced Reporting – Build and interpret complex dispute metrics.
• Project Management – Lead initiatives to reduce dispute cycle time.
• Compliance Expertise – Navigate legal and regulatory frameworks.
• Mentorship – Guide junior team members and review their work.
• Tool Proficiency – Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management – Support implementation of new policies or tools.

Other Requirements

1. Optional: Certification in Billing and Invoicing (e.g., Certified Billing and Coding Specialist – CBCS) is valuable.
2. Optional: Training or certification in basic accounting software (e.g., Tally, QuickBooks) is beneficial.

3 - 4 Years of Experiance