About the position
Location: Bengaluru, India
Hybrid
Shift timings: US Shift
Flora Food Group is seeking a Country Lead – Bill to Cash to oversee and elevate the end‑to‑end BTC process within our Finance Shared Services organization. This role is responsible for managing our BPO partner, ensuring high‑quality service delivery, and driving process excellence across Billing, Collections, Credit Management, Cash Application, Customer Claims, and Disputes. The position plays a critical part in safeguarding compliance, improving process health, strengthening reporting discipline, and embedding a continuous improvement culture. The role also partners with Finance, Tax, Treasury, IT, Markets, and senior leadership to ensure accurate, efficient, and cost‑effective BTC operations that enable business performance.
So, what does it take to be successful in this role?
Strong functional knowledge of the Bill to Cash cycle, including Billing, AR, Collections, Credit, Disputes, Cash Application, and process performance management across a shared services or BPO environment.
Ability to manage BPO partners and cross‑functional stakeholders, fostering a ‘One Team’ mindset while ensuring alignment to SLAs, KPIs, compliance standards, and the agreed Target Operating Model.
Experience supporting transformation and continuous improvement, including Lean/Six Sigma initiatives, root‑cause analysis, recovery planning, knowledge management, and process documentation.
Advanced analytical and system proficiency, including SAP S4HANA (AR), MS Office, and exposure to automation/RPA, BTC tools, Power BI, HighRadius, or similar technologies — enabling data‑driven decisions and insight delivery.
What’s next
If this position sounds interesting, please hit the apply button now! The deadline to apply is the 5th May 2026
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We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
The driving force behind our success are the circa 4,700 Flora Foodies who live our purpose every day and are engaged in our mission, delivering through our values of Performance, Care and Passion. Results Matter. With an ‘Always Day 1 mindset’. Always one step ahead, driven by data, with a finger on the pulse – our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; we own it. We're agile decision-makers, with the courage to pivot, we sometimes fail fast - but learn even faster. Kindness wins. With a long-term focus on building a sustainable future, Flora Foodies show the 'Courage to Care' for each other, our communities, and the next generation. We believe in doing the right thing and 'Come As You Are' is not just a saying; it's an invitation to be authentic and bring your whole, true self to work. Difference brings angles and ideas to the party – we want you to be you. Passion fuels our Next Generation of the Food journey. Full of energy and possibility, Flora Foodies constantly raise the bar, driving the Flora Food Group and one another forwards. We're a team of food lovers and enthusiasts – our sum is truly greater than our parts, and we absolutely love what we do.
