Job Description

As an Account Manager – Aviation and Aerospace, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.

The Role

Main responsibilities:

• As an Account Manager - Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients
• Assist with risk management analysis utilizing new business, renewal and claim reviews
• Update and enhance policy contracts
• Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals
• Consistently prepare and submits policy change requests to carriers
• Monitors status of change requests and reviews policy documents for accuracy
• Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies
• Assist invoicing policy premiums
• Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model)
• Produce and regularly update bespoke policy wordings and endorsements
• Contribute to the growth of the practice, office and firm
• Support all of the Company's values and main objectives that may change from time to time

• Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone

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The Requirements

• 3+ years of insurance industry experience, either at a brokerage or underwriter
• Aviation knowledge is an asset, but not required

• Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs.

• Possession of insurance industry designations is considered an asset, such as PAA, CRM (Canadian Risk Management), or similar credentials.

• Ability to work with various software products necessary to perform job satisfactorily including

• Proficiency with Word, Excel, PowerPoint and Outlook

• Must be able to maintain confidentiality of material at all times

• Excellent Communication Skills

• Ability to read, understand, and process tasks by written and oral instructions

• Independently carry out assignments

• Ability to work well with others and provide assistance cooperatively and courteously

• Proficiency in English and French, both written and oral

• Insurance Brokerage License required within 90 days of joining

Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer