Job Description

JOB SUMMARY:

Serve as a business partner to Universal Orlando leadership by supporting capacity management, admission access, and related planning across the destination. Develop analyses and recommendations that balance attendance demand, operating capacity, guest access, and business objectives while ensuring decisions adhere to applicable legal requirements and established program guidelines. Support capacity planning and access management across key products and programs, including Epic Universe, Annual Passes, Halloween Horror Nights, and complimentary admission programs. Partner with Finance, Revenue Management, Marketing, Operations, Legal, and other stakeholders to evaluate demand, establish and maintain capacity controls, and support collaborative decisions regarding block out dates and other admission restrictions. Use analytical tools and models to monitor utilization, forecast demand, identify capacity risks and opportunities, and translate complex data into clear recommendations for leadership.

MAJOR RESPONSIBILITIES:

• Manage and support capacity planning across key admission products and programs, including Epic Universe, Annual Passes, Halloween Horror Nights, and complimentary admission programs. Monitor demand, utilization, and available capacity; develop forecasts and scenario analyses; and recommend capacity allocations and access controls that balance guest access, operational considerations, and business objectives.
• Collaborate with key stakeholders on block out dates and other mechanisms used to manage demand during constrained periods.
• Partner closely with Marketing to inform product and pricing decisions through financial and demand analysis, evaluating potential impacts to consumer behavior, revenue, profitability, and broader business objectives.
• Provide insights that help balance commercial opportunities with financial considerations and assess the effectiveness of implemented strategies.
• Monitor actual performance against capacity plans and expectations, identify emerging risks and opportunities, and recommend adjustments to capacity levels, allocations, or program parameters.
• Evaluate the effectiveness and business impact of capacity-management decisions and communicate findings to leadership.
• Develop and maintain analytical tools, reporting, forecasts, and scenario models supporting capacity-management decisions. Use Excel, Snowflake SQL, Power BI, and other analytical tools to evaluate alternatives, identify trends, and translate complex data into actionable recommendations.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

QUALIFICATIONS:

• Highly collaborative, with the ability to work across Finance, Revenue Management, Marketing, Operations, Legal, and other stakeholder groups
• Ability to balance guest access, operating capacity, financial objectives, program requirements, and legal considerations when developing recommendations
• Experience with capacity planning, demand forecasting, inventory or access controls, ticketing, admissions, or a comparable analytical business process
• Able to translate financial and operational analysis into clear recommendations and decision materials that support business decisions
• Advanced Microsoft Excel skills and hands-on experience using Snowflake SQL or a comparable data platform to develop forecasts, scenario analyses, and data-quality checks
• Experience developing and maintaining Power BI dashboards and reports, with the ability to reconcile results across source systems, models, and dashboards

EDUCATION:

• High school degree or GED is required.
• Bachelor’s degree is required. Bachelor’s degree in Business, Finance, Accounting, Analytics, Economics, or equivalent is preferred.

EXPERIENCE:

• 5+ years of relevant experience in finance, analytics, revenue management, capacity planning, forecasting, ticketing, admissions, or a related area. Demonstrated experience analyzing large datasets, developing forecasts and scenarios, partnering across functions, and communicating recommendations that support complex business decisions. Experience with Snowflake SQL, Power BI, and advanced Excel is preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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